Tagged with 'helplines'

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Helplines and the law

Helplines are not currently regulated and there is nothing to prevent anyone from setting up a ‘helpline’. However members of Helplines Partnership (HLP), who deliver socially important services, are expected to maintain certain standards and policies which helps to provide an additional measure of confidence for those contacting them. Although… Read More

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Charity telephone marketing - the regulator is turning up the heat

The Information Commissioner’s Office (ICO) the regulator for how organisations in the UK use data has signalled that it is taking a closer eye on how charities engage in marketing activities. It is important for helplines who gain funding through direct marketing activities, particularly through telephone fundraising to be aware… Read More

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How will the budget affect helplines?

The budget announcements are big news. We’ve been looking into the changes, and exploring what this means for helplines. Helplines that employ permanent or sessional staff at the minimum wage will need to be aware that a new national living wage will be introduced for all workers aged over 25,… Read More

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Staffordshire Mental Health Helpline

The Staffordshire Mental Health Helpline offers emotional support for people concerned about their mental health or that of someone they know. The helpline provides a safe space to talk through worries and concerns in complete confidence, and for some, it can be a life changing service. The helpline is available… Read More