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Tagged with 'helplines'

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TV show highlights young carers

Darlington Young Carers Service supports children and young people aged from 5 to 25 years and their families, to reduce the impact of their caring responsibilities. Linda O’Neill, Project Leader, tells how she became involved with Helplines Partnership’s 2017 Annual Conference.   “The parent of one of our young carers,… Read More

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SeafarerHelp helpline wins international award

Our member, ISWAN (International Seafarers’ Welfare and Assistance Network) operates SeafarerHelp – a free, confidential, multilingual 24/7 helpline which supports thousands of seafarers and their families across the world, every year.   Celebrations Their amazing service has been recognised at the prestigious 2017 Safety at Sea Awards where they achieved… Read More

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Children’s and young people’s mental health in the spotlight

Mental health and in-particular young people’s mental health has recently been in the political and media spotlight. One of our members, YoungMinds, tells us about their Parents Helpline and the events they have planned to raise funds and awareness.   YoungMinds, is the UK’s leading charity championing the well-being and mental… Read More

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Helplines and the law

Helplines are not currently regulated and there is nothing to prevent anyone from setting up a ‘helpline’. However members of Helplines Partnership (HLP), who deliver socially important services, are expected to maintain certain standards and policies which helps to provide an additional measure of confidence for those contacting them. Although… Read More

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Repeat Service Users - the impact on helplines

Research conducted by Helplines Partnership with members establishes the impact of repeat contacts by service users on helpline resources. Almost ¾ of respondents considered that this affected the day to day running of their service. Some helplines reported that the same service users might contact them for the same reasons… Read More

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Charity telephone marketing - the regulator is turning up the heat

The Information Commissioner’s Office (ICO) the regulator for how organisations in the UK use data has signalled that it is taking a closer eye on how charities engage in marketing activities. It is important for helplines who gain funding through direct marketing activities, particularly through telephone fundraising to be aware… Read More

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How will the budget affect helplines?

The budget announcements are big news. We’ve been looking into the changes, and exploring what this means for helplines. Helplines that employ permanent or sessional staff at the minimum wage will need to be aware that a new national living wage will be introduced for all workers aged over 25,… Read More

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Staffordshire Mental Health Helpline

The Staffordshire Mental Health Helpline offers emotional support for people concerned about their mental health or that of someone they know. The helpline provides a safe space to talk through worries and concerns in complete confidence, and for some, it can be a life changing service. The helpline is available… Read More