tag-header

Tagged with 'helplines'

blog post

A Visit to Helplines Network NI

Earlier this month, Nicola James, Head of Membership at Helplines Partnership attended the Helplines Network NI meeting in Belfast. I was really pleased to be invited to attend Helplines Network NI quarterly meeting on 10 September, in Belfast. It was great to meet so many people from such a range… Read More

blog post

Helpline Awards 2019 – tips for your entry

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people’s lives. If you’re considering submitting a nomination for one of this year’s three award categories… Read More

blog post

Looking back on 2018's Annual Conference

If you missed the 2018 Annual Conference, you can watch this short video to get a real flavour of the event. It features interviews with Paula Ojok, our Chief Executive, Anne-Marie Sabaroche from Family Rights Group, Karen Millard from SAIL and Maureen Sneddon from Citizens Advice Scotland. The theme of the… Read More

blog post

How do you recreate the supportive environment of a Samaritans branch online?

Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More

blog post

How you’ve helped shape this year’s Helplines Partnership Conference

It’s less than two weeks to go until this year’s Annual Conference and Awards. Over the summer, we heard from a lot of helplines through a series of events we hosted for our members and non-members. One of the questions we asked was ‘if you had a magic wand, what… Read More

blog post

Leeds Survivor Led Crisis Service

Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More

blog post

The Challenges of Helpline Management

In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More

blog post

GamCare and the National Gambling HelpLine

As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does. Understanding the risks “For many people… Read More

blog post

Helpline tackles human trafficking

Figures from the National Crime Agency show that in the three months from April to June 2017, 1090 victims potential victims of human trafficking were reported in England, 52 in Wales, 47 in Scotland and 11 in Northern Ireland. The 1,200 potential victims were from 83 different nationalities with Albania,… Read More

blog post

The power of listening

In a powerful and very personal TED Talk, our Chair and the CEO of The Silver Line, Sophie Andrews shares how a helpline became her lifeline. In the short video, Sophie talks about how as a young girl, being sexually abused by her father and his friends, she made a… Read More