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Tagged with 'Helpline'

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Handling difficult and challenging calls outside of the helpline environment

Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More

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Vicarious Trauma - how to know, notice and manage the effects of helpline work

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More

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A Visit to Helplines Network NI

Earlier this month, Nicola James, Head of Membership at Helplines Partnership attended the Helplines Network NI meeting in Belfast. I was really pleased to be invited to attend Helplines Network NI quarterly meeting on 10 September, in Belfast. It was great to meet so many people from such a range… Read More

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Helpline Awards 2019 – tips for your entry

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people’s lives. If you’re considering submitting a nomination for one of this year’s three award categories… Read More

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Helpline Awards Helpline of the Year 2018

This award recognises helplines who have made a significant contribution to the sector and the wellbeing of service users. This year, MS Society won the award and Julie Gaynor, Helpline Services Manager at MS Society talks to us about winning the award. Winning Helpline of the Year Here on the… Read More

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Looking back on 2018's Annual Conference

If you missed the 2018 Annual Conference, you can watch this short video to get a real flavour of the event. It features interviews with Paula Ojok, our Chief Executive, Anne-Marie Sabaroche from Family Rights Group, Karen Millard from SAIL and Maureen Sneddon from Citizens Advice Scotland. The theme of the… Read More

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Helplines Awards - Employee of the Year 2018

This award is open to all full-time, temporary and part-time paid staff who have made a significant contribution to the helpline, shown a real commitment and go above and beyond their job description. This year, Fedra Mardani, from Karma Nirvana, won the award and talks to us about Karma Nirvana… Read More

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How do you recreate the supportive environment of a Samaritans branch online?

Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More

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Road Safety Week

Brake was founded in 1995 and exists to stop the needless deaths, serious injuries and pollution occurring on our roads every day. Brake’s vision is a world where there are zero road deaths and injuries, and people can get around in ways that are safe, sustainable, healthy and fair. Road… Read More

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How you’ve helped shape this year’s Helplines Partnership Conference

It’s less than two weeks to go until this year’s Annual Conference and Awards. Over the summer, we heard from a lot of helplines through a series of events we hosted for our members and non-members. One of the questions we asked was ‘if you had a magic wand, what… Read More