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Tagged with 'Helpline'

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Antibiotic Research UK – Together we can save modern medicine

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline. What is Antibiotic Resistance? We all know the value of antibiotics… Read More

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Safeguarding for helplines – toolkit and tips

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever.   No matter what type of service you deliver, helpline, webchat, listening service or telephone befriending service,… Read More

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Homeworking for helplines – toolkit and tips

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to… Read More

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“Don’t make a mountain out of a molehill…” - Melanoma Awareness Month

May is Melanoma Awareness month and our member, Melanoma Focus, talk about the support, advice and information their helpline can offer and the importance of talking to your GP if you are worried about a mole or lesion. Talk to your GP We all know the phrase, but, in the… Read More

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Helplines Partnership in action – members supporting members introducing webchat on a women’s aid helpline

One of the benefits of Helplines Partnership membership is being able to tap into the knowledge and experience of your fellow members. We know from members how much they appreciate being able to draw on the knowledge and learn from the experiences of their fellow members and support one another…. Read More

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Setting up a help or support line in response to coronavirus

Many organisations, parish councils and other community response teams are looking at how they can best support people during the coronavirus pandemic. Different groups are thinking about setting up a help or support line to provide a direct response to their local communities. Under normal circumstances it isn’t a process… Read More

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AI and Machine Learning for Helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels. Our organisation has an… Read More

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Strength in Numbers – Reflecting on Helplines Partnership Annual Conference 2019

It was fantastic to see so many members at our Conference on 6 November in Birmingham. The day was an opportunity to celebrate with all the organisations and individuals who won awards, learn from our seminar hosts and guest speakers and recognise and reflect on the incredibly valuable services that… Read More

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Helpline Awards - Helpline Employee of the Year 2019

We spoke to Pat McBride, winner of the 2019 Helpline Employee of the Year Award about what winning means and the work of The Pituitary Foundation. First-hand experience I’ve been most privileged to work for The Pituitary Foundation for the past 20 years. As a pituitary patient from 1986, there… Read More

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How to use your helpline’s expertise to diversify your charity’s income – learning from Blue Cross

At Helplines Partnership, our members support people across a whole range of subject areas and topics. While the helpline’s service and remit might be different, there is a lot members can learn from one another. At our Annual Conference, our Member Showcase speaker is a fantastic way to get an… Read More