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Tagged with 'Helpline'

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How you’ve helped shape this year’s Helplines Partnership Conference

It’s less than two weeks to go until this year’s Annual Conference and Awards. Over the summer, we heard from a lot of helplines through a series of events we hosted for our members and non-members. One of the questions we asked was ‘if you had a magic wand, what… Read More

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EHRC Advisor Support

This year, The Equality and Human Rights Commission are attending our Annual Conference and Awards. We talked to them about the help and support they can offer helplines who have queries about discrimination and human rights law. The Equality and Human Rights Commission provides a second-tier helpline so that those… Read More

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Helplines and hands-free calling

In 2017, the RAC, in their RAC Report on Motoring, released figures that showed 23% of drivers admitted to using a handheld mobile at the wheel to make or take a call in the past 12 months, and 18% admitted to checking texts, email or social media. Using a hand-held… Read More

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Leeds Survivor Led Crisis Service

Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More

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Unlock – the national charity for people with convictions

People with criminal convictions can often face stigma and obstacles because of their criminal record long after they’ve served their sentence. We talked to Debbie Sadler, Advice Manager at our member Unlock about the help and support the charity offers through their helpline and website. What a difference 10 years… Read More

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GamCare and the National Gambling HelpLine

As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does. Understanding the risks “For many people… Read More

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Helpline tackles human trafficking

Figures from the National Crime Agency show that in the three months from April to June 2017, 1090 victims potential victims of human trafficking were reported in England, 52 in Wales, 47 in Scotland and 11 in Northern Ireland. The 1,200 potential victims were from 83 different nationalities with Albania,… Read More

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The power of listening

In a powerful and very personal TED Talk, our Chair and the CEO of The Silver Line, Sophie Andrews shares how a helpline became her lifeline. In the short video, Sophie talks about how as a young girl, being sexually abused by her father and his friends, she made a… Read More

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Sky Badger tells us what it means to be a digital charity

I spoke to Naomi from Sky Badger, one of our members, to find out more about how they run their service entirely over the web and their band of virtual volunteers. Helplines rock. It’s quite that simple. For Sky Badger, helplines are a vital part of making sure we can find… Read More

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The value of volunteers

It’s difficult to underestimate the value and worth of volunteers to the success and sustainability of the helpline sector. We surveyed our members and of those who responded found that 17% had helpline services supported entirely by volunteers and 30% of member helplines were supported by a mixture of volunteers… Read More