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Tagged with 'Helpline'

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How to use your helpline’s expertise to diversify your charity’s income – learning from Blue Cross

At Helplines Partnership, our members support people across a whole range of subject areas and topics. While the helpline’s service and remit might be different, there is a lot members can learn from one another. At our Annual Conference, our Member Showcase speaker is a fantastic way to get an… Read More

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Making the numbers add up: a strategic approach to fundraising - Five things to think about

Heather McLoughlin, Charity Advisor, from Charities Aid Foundation (CAF) hosted a seminar at the 2019 Helplines Partnership Conference that explored fundraising in the UK, finding funding and the importance of evidencing your impact. CAF is charity that aims to motivate society to give more effectively. The Charity Advisory team work… Read More

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Help us to shape your next member event

The date and venue are set but the event is led by you! Join us on Wednesday 26 February, at Resource for London, for our first member event of 2020. You choose the topics If you’ve got a burning question, a helpline achievement you’d like to share, an issue to… Read More

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Measuring Helpline Outcomes and Demonstrating Impact

There is a growing pressure for charities to effectively measure and evaluate their outcomes – not only to engage funders, but also to improve their operations and motivate staff. The most popular seminar session at this year’s Annual Conference was our own seminar, hosted by Mega Arumugam, which explored how… Read More

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Five Tips for Volunteer Recruitment, Retention and Succession Planning

In the second of a series of blog posts we look at the topics from this year’s six Conference seminar sessions. We were joined by Sarah Merrington, Board Director at the Association of Volunteer Managers (AVM), who delivered a seminar that focussed on working with volunteers, ‘volunteer vacancies: risky recruitment… Read More

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Breaking the silence surrounding coercive control

At this year’s Annual Conference, where the theme was Strength in Numbers, our keynote speaker was Ryan Hart, a White Ribbon Ambassador and Refuge Champion. On 19 July 2016, Claire and Charlotte Hart were murdered in broad daylight by the family’s father using a sawn-off shotgun. He then killed himself…. Read More

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Handling difficult and challenging calls outside of the helpline environment

Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More

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Vicarious Trauma - how to know, notice and manage the effects of helpline work

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More

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A Visit to Helplines Network NI

Earlier this month, Nicola James, Head of Membership at Helplines Partnership attended the Helplines Network NI meeting in Belfast. I was really pleased to be invited to attend Helplines Network NI quarterly meeting on 10 September, in Belfast. It was great to meet so many people from such a range… Read More

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Helpline Awards 2019 – tips for your entry

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people’s lives. If you’re considering submitting a nomination for one of this year’s three award categories… Read More