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Tagged with 'Helpline'

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Five-year helpline upgrade in five months

At this year’s Helplines Partnership AGM, our first-ever virtual AGM, we heard from Lydia Okroj and Zara Gilmour, in our member showcase. They shared how, as Scotland’s Domestic Abuse and Forced Marriage Helpline they have responded to the pandemic, brought in huge helpline infrastructure changes and support their staff team’s… Read More

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Who would change a charity’s name in a pandemic?

We talked Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer.   ‘PostScript360’  Just as we had officially registered our new name with Companies House and Charity Commission, along came COVID 19!    Changing a… Read More

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10 things I've learned about working with volunteers during Covid-19

Starting any new job can be daunting but taking up a new position, while the county is in lockdown, adds a whole new level of complexity. We talked to Clare Derry, Helpline Volunteer Coordinator, at our member Refuge about her work for the National Domestic Abuse Helpline (NDAH), a role… Read More

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Safer Ageing - Stopping Abuse

October 1 marks International Day of Older Persons. We spoke to our member Hourglass to find out more about their work and the support they offer older people. Calling time on the abuse, harm and neglect of older people Hourglass is the only charity in the UK calling time on… Read More

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Antibiotic Research UK – Together we can save modern medicine

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline. What is Antibiotic Resistance? We all know the value of antibiotics… Read More

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Safeguarding for helplines – toolkit and tips

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever.   No matter what type of service you deliver, helpline, webchat, listening service or telephone befriending service,… Read More

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Homeworking for helplines – toolkit and tips

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to… Read More

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“Don’t make a mountain out of a molehill…” - Melanoma Awareness Month

May is Melanoma Awareness month and our member, Melanoma Focus, talk about the support, advice and information their helpline can offer and the importance of talking to your GP if you are worried about a mole or lesion. Talk to your GP We all know the phrase, but, in the… Read More

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Helplines Partnership in action – members supporting members introducing webchat on a women’s aid helpline

One of the benefits of Helplines Partnership membership is being able to tap into the knowledge and experience of your fellow members. We know from members how much they appreciate being able to draw on the knowledge and learn from the experiences of their fellow members and support one another…. Read More

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Setting up a help or support line in response to coronavirus

Many organisations, parish councils and other community response teams are looking at how they can best support people during the coronavirus pandemic. Different groups are thinking about setting up a help or support line to provide a direct response to their local communities. Under normal circumstances it isn’t a process… Read More