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Tagged with 'Helpline'

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The value of volunteers

It’s difficult to underestimate the value and worth of volunteers to the success and sustainability of the helpline sector. We surveyed our members and of those who responded found that 17% had helpline services supported entirely by volunteers and 30% of member helplines were supported by a mixture of volunteers… Read More

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A new experience for TV show host

I first had the pleasure of meeting Chrissy B at a “Walking Out of Darkness” event in Battersea Park back in May 2017. We got talking and I learnt more about Chrissy and her TV show on Sky and YouTube. The idea grew into trying something new at our 2017… Read More

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A small helpline makes a big impact

Dawn Neville survived child abuse and rape and then became a Trustee of the charity National Association for People Abused in Childhood (NAPAC). She appreciated the importance of the specialist NAPAC helpline at her time of need. Dawn now gives back her time and experience to support others. A small… Read More

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Help is at hand

At Helplines Partnership (HLP), we support our members to provide a quality service to the people who contact them. When Bethan Harries, Service Manager at Sightline Vision Northwest, asked for our help to review their service, we were delighted to offer our assistance. Read how Bethan describes her experience.  … Read More

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An amazing year for DrugFAM

It has been a truly fantastic year for one of our members – DrugFAM. I was so pleased to represent Helplines Partnership at their ‘Service of Celebration and Hope’ at Westminster Abbey in May. Today, we were delighted to hear that Elizabeth Burton-Phillips, the founder of the charity, has been… Read More

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National Stalking Helpline - Research into vexatious complaints

At our member research launch event earlier in April, Suky Bhaker, Head of Policy and Development at National Stalking Helpline, spoke about the work of the helpline and The Suzy Lamplugh Trust. Suky and her team are now conducting research into vexatious complaints. Find out more below and if you can help… Read More

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Talking About Cancer - free online awareness course

Talking About Cancer: A free online cancer awareness course from Cancer Research UK I’ve recently been speaking to Elly from the Talk Cancer training team at Cancer Research UK. Elly has told me about a free online cancer awareness course Talking About Cancer which is to be run quarterly, and… Read More

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Where would you go if it were happening to you?

Helplines Partnership annually holds the Helpline Awards to recognise the excellent work helplines do for people who need help and support. I asked one of our Helpline Award judges, Emily Hodge, Coach Therapy Support to tell us about her experience of the process and making those tricky final decisions. Here’s… Read More

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More accessibility for vulnerable people over the festive period

Read how one of our members is increasing accessibility for people needing help and support over the Christmas holidays. The helpline will be open longer to provide that vital lifeline for those in need. The Staffordshire Mental Health Helpline, a free and confidential telephone service that offers support to people… Read More

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Government announces funding pot to develop veteran’s information line

The Ministry of Defence has launched a funding scheme through the Covenant Fund to provide a single point of contact through a single telephone number and website. This will provide an information “clearing house” taking into account the needs of all veterans wherever they may be located. The grant is… Read More