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Tagged with 'helpline workers'

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Who would change a charity’s name in a pandemic?

We talked Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer.   ‘PostScript360’  Just as we had officially registered our new name with Companies House and Charity Commission, along came COVID 19!    Changing a… Read More

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Vicarious Trauma - how to know, notice and manage the effects of helpline work

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More