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Tagged with 'Helpline Technology'

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Who would change a charity’s name in a pandemic?

We talked Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer.   ‘PostScript360’  Just as we had officially registered our new name with Companies House and Charity Commission, along came COVID 19!    Changing a… Read More

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Improving your helpline tech – three tips from The Developer Society

With an increasing number of service users choosing digital options for support, as well as a growing need to measure and demonstrate impact, helplines are having to adapt and up their tech game. We were joined by The Developer Society’s Steve Hawkes who hosted a seminar session, at our Annual… Read More

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Helpline Research 2017 - 2019

Since 2017, Helplines Partnership have carried out an Annual Member Survey. It is an opportunity for our members to tell us what is happening on the frontline, contribute to creating a picture of the helpline sector and capture how it is changing and evolving. This year, we worked with the… Read More