Tagged with 'Helpline Technology'
Who would change a charity’s name in a pandemic?
We talked Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer. ‘PostScript360’ Just as we had officially registered our new name with Companies House and Charity Commission, along came COVID 19! Changing a… Read More
26th Oct 2020
Improving your helpline tech – three tips from The Developer Society
With an increasing number of service users choosing digital options for support, as well as a growing need to measure and demonstrate impact, helplines are having to adapt and up their tech game. We were joined by The Developer Society’s Steve Hawkes who hosted a seminar session, at our Annual… Read More
19th Dec 2019