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Tagged with 'Helpline Skills'

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Handling difficult and challenging calls outside of the helpline environment

Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More

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CPD Accredited Skills Based Courses for Helplines

We are pleased to announce that three of our skills based training courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of CPD and have been structured to meet the criteria of personal development… Read More