Tagged with 'Emotional Distress'
BBC Action Line – ‘if you’ve been personally affected by issues in this programme ….’
Keith Jones, from BBC Action Line, was one of our panel expert speakers at this year’s Annual Conference. Keith gave us an insight in to how BBC Action Line has evolved and how demand for the service is growing. The evolution of Action Lines The Action Lines provide off-air support… Read More
3rd Dec 2019
How do you recreate the supportive environment of a Samaritans branch online?
Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More
7th Dec 2018
Leeds Survivor Led Crisis Service
Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More
23rd Jul 2018
The Challenges of Helpline Management
In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More
5th Jul 2018
GamCare and the National Gambling HelpLine
As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does. Understanding the risks “For many people… Read More
2nd Apr 2018
A small helpline makes a big impact
Dawn Neville survived child abuse and rape and then became a Trustee of the charity National Association for People Abused in Childhood (NAPAC). She appreciated the importance of the specialist NAPAC helpline at her time of need. Dawn now gives back her time and experience to support others. A small… Read More
18th Dec 2017