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Tagged with 'digital'

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The telecoms industry is changing – five tips to help you stay connected

The Phone Co-Op is the UK’s only telecoms co-operative, owned and run by their customers. Nick Thompson, the company’s CEO, joined us this at year’s Helplines Partnership Conference to talk about the future of the telecoms industry. Nick shared his insights as to how organisations can successfully navigate the changing… Read More

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Improving your helpline tech – three tips from The Developer Society

With an increasing number of service users choosing digital options for support, as well as a growing need to measure and demonstrate impact, helplines are having to adapt and up their tech game. We were joined by The Developer Society’s Steve Hawkes who hosted a seminar session, at our Annual… Read More

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Six considerations if you’re going to deliver online support, advice and information services

Chlöe Morton, Director of Services at The Mix, was one of our panel of expert speakers at this year’s Annual Conference. Chlöe shared how The Mix approach engaging with their audience through digital channels. The Mix’s audience The Mix is the UK’s leading support service for young people. As an… Read More

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Harnessing the power of skilled volunteers

Doing more with less is a challenge facing many charities. When time and resources become stretched it can be difficult to focus on much beyond delivering the service your helpline provides. If you don’t have the specialist skills within your organisation, or you need a little bit of extra support… Read More

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Helplines going digital: what it means to be a finalist at this year's Digital Leader Awards

Being a finalist in the Non-Government Organisation (NGO) category of this year’s Digital Leaders Awards is, without doubt, a great honour for Helplines Partnership and its members.  The Awards are given – on the basis of nomination and open voting – by “Digital by Default News” which supports networking and… Read More