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Tagged with 'communications'

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Vicarious Trauma - how to know, notice and manage the effects of helpline work

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More

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Harnessing the power of skilled volunteers

Doing more with less is a challenge facing many charities. When time and resources become stretched it can be difficult to focus on much beyond delivering the service your helpline provides. If you don’t have the specialist skills within your organisation, or you need a little bit of extra support… Read More