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Tagged with 'chatbots'

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AI and Machine Learning for Helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels. Our organisation has an… Read More

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Six considerations if you’re going to deliver online support, advice and information services

Chlöe Morton, Director of Services at The Mix, was one of our panel of expert speakers at this year’s Annual Conference. Chlöe shared how The Mix approach engaging with their audience through digital channels. The Mix’s audience The Mix is the UK’s leading support service for young people. As an… Read More