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Tagged with 'calls'

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Helplines and hands-free calling

In 2017, the RAC, in their RAC Report on Motoring, released figures that showed 23% of drivers admitted to using a handheld mobile at the wheel to make or take a call in the past 12 months, and 18% admitted to checking texts, email or social media. Using a hand-held… Read More

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Choosing the right number range for your helpline

Changes to rules on some number ranges are prompting helplines to review their current numbering arrangements. A new guide has been published to support helplines in considering their options. Helplines Partnership (HLP) has issued new guidance for helplines exploring number ranges (the number a helpline has for callers to make… Read More