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Helplines Partnership (HLP) is committed to protecting your personal information and being transparent about what we do with it. HLP will only collect, process and store information it has openly collected from you or with your consent in accordance with data protection laws (DPL). We would be delighted to receive feedback from site visitors and hear from others wishing to link with our site.
How we use your personal data
We process personal information to enable us to provide a service for the benefit of the national public as specified in our constitution:
- to administer membership records;
- to fundraise and promote the interests of the charity;
- maintain our own accounts and records and
- research purposes.
How the law protects you
Data Protection Laws say that we are allowed to use personal information only if we have a proper reason to do so.
Categories of personal data
The types of data we process may include:
- personal details
- family details
- lifestyle and social circumstances
- membership details
- goods and services
- financial details
- education and employment details
- visual images and audio
We also process sensitive classes of information that may include:
- physical or mental health details
- racial or ethnic origin
- religious or other beliefs of a similar nature
- offences and alleged offences
- criminal proceedings, outcomes and sentences
- trade union membership
Who we process data about
We process data about the following:
- staff, volunteers
- people working or volunteering in the helpline sector
- representatives of other organisations
- individuals recorded with audio visual equipment
Data transfers out of the European Economic Area (EEA)
It may sometimes be necessary to transfer personal information overseas and to countries outside the EEA. Contracts will be in place to make sure the recipient protects the data to the same standard as the EEA.
How long we keep your personal information
HLP will keep some forms of information for longer than others. Data will not be kept indefinitely unless there are specific requirements and will not be kept longer than is necessary. More information is available from the Compliance Officer on request.
How to get a copy of your personal information
Data subject's rights:
- Any person about whom we hold data has the right to make a subject access request. They are entitled to be told whether we are processing their personal data; why it is being processed; and to whom it may be disclosed. In addition, they are entitled to receive a copy of all the personal data that we are processing.
- All subject access requests will be dealt with by the Compliance Officer and any requests received will be passed to them immediately. If the initial request is not in writing, the person will be immediately asked to put the request in writing, or the request will be forwarded directly to the Compliance Officer who will do so. However, the fact that a request is not made in writing will never be used as a means of delaying the response. We are obliged to fully respond to any subject access request within 30 days which can be extended for a further two months.
- DPL allow organisations to potentially charge a reasonable fee for subject access requests.
- Under certain circumstances HLP may be exempt from disclosing certain information.
How to withdraw your consent
You can withdraw consent at any time however we may not be able to provide certain products and services to you. Please contact us if you wish to do so – see Queries and Concerns.
Where we collect personal data from
We only collect data that you give to us or that is publicly available. We obtain data when you:
- apply for our products and services
- talk to us on the phone or email us
- use our website
- attend an event, give us feedback or take part in research
- make a payment
- apply for a job
Who we share your personal data with
For statutory or contractual reasons, we may need to share your data with:
- other HLP members
- your organisation
- other HLP employees
- providers of goods and services
- educator and examining bodies
- financial organisations
- healthcare, social and welfare organisations
- survey and research organisations
- police forces
If you would like to receive our mailings we ask you to ‘opt in’ via the website or when you contact us by email or phone. You can ask us to stop sending you mailings by contacting us directly or by selecting the “unsubscribe” button in our communications.
If you send information to HLP via email, please be aware that we cannot guarantee its security during transit.
If you contact HLP by telephone we will store your information for the purposes agreed with you and record this on our database.
Forms on this website may ask for personal information, such as your name, email address, organisation, job role and contact telephone number. This information is necessary and used only for contacting you as part of the purpose of those forms.
We will have access to your IP address if you choose to set up log in details on our website or download publications.
Storing your information
Information is held on password protected management information systems and is stored in line with HLP’s agreed retention periods and according to Data Protection Law.
HLP processes data under the following lawful basis as set out in Article 6 of the General Data Protection Regulations (GDPR).
Our lawful basis for processing personal data is legitimate interest.
Legitimate interests: the processing is necessary for HLP’s legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
- HLP endeavours to ensure the content of this website is accurate and up to date but does not accept any liability for error or omission.
- HLP is not a medical organisation and does not produce evidence-based health or social care information or advice.
- HLP is not a regulator for the help sector.
- HLP does not accept liability for any inconvenience, loss or damage arising from the use or inability to use any of the information on this website.
- HLP takes no responsibility for the content of external websites and any such links should not be taken as an endorsement of any kind.
- HLP branding cannot be taken from our site and used or reproduced without authorisation from the Joint CEO’s.
- Should you wish to use content and/or (any part of) HLP materials on our site they should be attributed to HLP and copyright assumed and acknowledged.
Queries and Concerns
If you have any questions about this Privacy Notice or are unhappy with how we have used your personal information then please contact us at:
90 Lincoln Road
Peterborough PE1 2SP
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A cookie is a file containing an information packet that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track web browsers.
There are two main types of cookies: "persistent" cookies or "session" cookies.
1. Persistent cookies consist of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
2. Session cookies will expire at the end of the user session, when the web browser is closed.
You can find out more about cookies via the resource www.aboutcookies.org
Cookies on our website
Third party cookies
When you use our website, you may also be sent third party cookies.
You can opt out of Google Analytics tracking by visiting this link: https://tools.google.com/dlpage/gaoptout
AddToAny.com is a service that allows us to easily share the information on out site with various social media platforms such as LinkedIn and Twitter.
Opting out and blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
- In Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
- In Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
- In Chrome, you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies may, however, have a negative impact upon the usability of our websites.
You can also delete cookies already stored on your computer. For example:
- In Internet Explorer you can delete cookies using the delete option available by clicking "Tools", "Internet Options", "Delete" in Browsing History and then selecting “Cookies and website data”;
- In Firefox, you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and
- In Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
This website is owned and operated by Helplines Partnership. If you have any questions about our cookies or this cookies policy, please contact us
We hope that you’re enjoying using the features of this website and are not experiencing any problems. We are currently working on improving the accessibility of the site.
If you do have difficulty viewing the site the following may help to resolve your issues. If you are still experiencing problems please let us know by email.
Other accessibility resources
- The BBC Webwise site includes advice and tips for new internet users.
- The BBC Accessibility site explains how you can change your browser, computer, keyboard and mouse setting.
- The Microsoft Accessibility site contains information about accessibility technology, and tutorials to help make the computer easier to see, hear and use.