Helplines Partnership represents the helplines sector across the UK and internationally, supporting helplines to provide the best quality service to their users. Our services have been developed over 25 years to meet the needs of our members, helplines and the wider community.

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Helplines Standard

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the varied ways in which today’s service users wish to make contact. Being awarded the Helplines Standard… Read More


With over 25 years of knowledge and expertise in the helplines sector, we can support you with any aspect of helpline-related work whether you are looking to review or develop part of your service, or to set up a new helpline. Our experienced team of helpline specialists have spent years managing,… Read More

Setting Up a Helpline

If you are interested in setting up a helpline, we’ve created a series of resources, drawing on our knowledge and experience as the membership body for the helpline sector, to help you work through the process step by step. Setting up a helpline – step by step  Setting up a… Read More