Helplines Partnership represents the helplines sector across the UK and internationally, supporting helplines to provide the best quality service to their users. Our services have been developed over 25 years to meet the needs of our members, helplines and the wider community.

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Helplines Standard

The Helplines Standard is a nationally recognised quality standard which defines and accredits best practice in helpline work. Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the varied ways in which today’s service users wish to make contact. Being awarded the Helplines Standard… Read More


With over 25 years of knowledge and expertise in the helplines sector, we can support you with any aspect of helpline-related work whether you are looking to review or develop part of your service, or to┬áset up a new helpline. Our experienced team of specialists have spent years managing, advising… Read More

Setting Up a Helpline

As the membership body for the helpline sector we offer guidance and advice to those setting up a helpline. We have developed a start-up support package based on our knowledge and experience to help you think about the fundamental aspects of setting up a helpline. Based on the principles of… Read More