With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

How a helpline beats eating disorders in the UK

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Making call costs more affordable for UK helplines

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Our members have their say: results of the annual member survey 2014

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