With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

HLP Guidelines: Confidentiality - Republic of Ireland

Helplines Partnership Guidelines - Confidentiality - Republic of Ireland
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HLP Guidelines: Confidentiality

Helplines Partnership Guidelines - Confidentiality
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HLP Guidelines: Privacy Statement

Helplines Partnership Guidelines - Privacy Statement
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Helpline Freephone Range and Payphone Access Charge Brochure

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Find a Helpline Poster

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Information Management eBook

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Helplines and number range guidance

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Helplines Partnership: Annual Review 2013-2014

Paula Ojok

beat - beating eating disorders

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Connect with your service users in the right place at the right time

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