With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

Pulse - Monthly Member Newsletter April 2019

Annika Howard

Pulse: Monthly Member Newsletter February 2019

Annika Howard

Pulse: Monthly Member Newsletter January 2019

Annika Howard

Pulse: Monthly Member Newsletter March 2019

Annika Howard

HLP Guidelines: Home Working

Helplines Partnership Guidelines - Home Working
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HLP Guidelines: Multi-Channel Services Benefits and Risks

Helplines Partnership Guidelines - Multi-Channel Services Benefits and Risks
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HLP Guidelines: Outcomes

Helplines Partnership Guidelines - Outcomes
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HLP Guidelines: Social Media

Helplines Partnership Guidelines - Social Media
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HLP Guidelines: Risk Management

Helplines Partnership Guidelines - Risk Management
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HLP Guidelines: Information Resources

Helplines Partnership Guidelines - Information Resources
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