With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

Toolkit | Safeguarding for helplines

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Toolkit | Working with helpline volunteers

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Toolkit | Setting up a helpline

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Helpline Insight Research Report - 2017 - 2019

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Pulse: Monthly Member Newsletter January 2020

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Helpline Insight 2017 -2019 - Research Summary

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PULSE: MONTHLY MEMBER NEWSLETTER DECEMBER 2019

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PULSE: MONTHLY MEMBER NEWSLETTER NOVEMBER 2019

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PULSE: MONTHLY MEMBER NEWSLETTER OCTOBER 2019

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HELPLINES PARTNERSHIP ANNUAL REVIEW 2018 -19

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