With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

Toolkit | Safeguarding for helplines

Annika Howard

Toolkit | Working with helpline volunteers

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Toolkit | Setting up a helpline

Annika Howard

Helpline Insight Research Report - 2017 - 2019

Annika Howard

Pulse: Monthly Member Newsletter January 2020

Annika Howard

Helpline Insight 2017 -2019 - Research Summary

Annika Howard

PULSE: MONTHLY MEMBER NEWSLETTER DECEMBER 2019

Annika Howard

PULSE: MONTHLY MEMBER NEWSLETTER NOVEMBER 2019

Annika Howard

PULSE: MONTHLY MEMBER NEWSLETTER OCTOBER 2019

Annika Howard

HELPLINES PARTNERSHIP ANNUAL REVIEW 2018 -19

Annika Howard

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