Major event in the helpline calendar


Helplines Partnership recently welcomed over 100 delegates to our 2015 Annual Conference which brought together helplines throughout the UK and the Republic of Ireland. The event provided a unique opportunity to capture the ideas, innovation, and insights from a broad range of helplines supporting a diverse range of service users.

Sustainability is a particular concern for helplines. Speakers on our Fundraising Panel offered an overview of the issues fundraisers face within our sector though it was by no means ‘doom and gloom’. They were able to share some inspiring success stories for delegates to take away.

Our experienced trainers Sonia Howe (Head of Policy and External Affairs) and Rachael Wyartt (Assessor and Trainer) provided two practical workshops. These explored the issues of safeguarding in a helpline environment and the impact of vicarious trauma on the wellbeing of call handlers. We will be publishing our research on this topic shortly.

Sophie Andrews, Chief Executive of The Silver Line Helpline offered a moving account of how the service grew from an original idea of Dame Esther Rantzen’s DBE following the death of her husband. It was truly amazing to hear how the helpline flourished from an original idea to receiving 275,000 calls in the first year.

Dr Alys Cole-King MB, BCh, DGM, MSc, FRCPsych explored the topic of suicide and the stigma it still carries. We can all sometimes unwittingly reinforce this through our personal perceptions and the language we use.

The Oscar winning short film ‘The Phone Call’ featured as a prelude to our awards ceremony and we were honoured to welcome the writer, director and producer Mat Kirkby. Mat shared his thoughts about what motivated him to make the film and we were also delighted to meet his mother who, through her role with Child Line, helped to inform this sensitive and powerful film.

We had an exceptional number of nominations for this year’s Helpline Awards and we congratulate our 2015 winners:

Visit our Awards page

Related blogs: Helplines & Fundraising Â  Keeping Helpline Users Safe


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