SeafarerHelp helpline wins international award


Our member, ISWAN (International Seafarers’ Welfare and Assistance Network) operates SeafarerHelp - a free, confidential, multilingual 24/7 helpline which supports thousands of seafarers and their families across the world, every year.

Their amazing service has been recognised at the prestigious 2017 Safety at Sea Awards where they achieved winner of the “Shoreside Team of the Year” award. The category recognises the team’s actions and intervention which went beyond the call of duty. Congratulations from all at Helplines Partnership!


2016 – an amazing year
2016 was a record breaking year for the helpline:
 3,073 new cases with
>   a further 4,548 successive contacts
>   4,073 different issues raised by seafarers
>   involving 11,228 seafarers and their families
>   of 99 nationalities making contact from
 122 different countries
>   Key concerns are social isolation and mental health as well as welfare issues, bullying, harassment and abuse
>   Other issues are threat of piracy and robbery and owners abandoning their vessels leaving crews to stay on ships as water, food and fuel run out
SeafarerHelp is often the first port of call when crews face problems. They also turn to the service as a last resort, and in desperation. The link between ship and shore and between seafarers and welfare workers is so vital for both those working at sea and the families left behind at home. Working with partner organisations, SeafarerHelp does everything possible to help seafarers and their families.

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