Member Showcase: March 2015


Here on the Helplines Partnership blog we will be featuring our members, showcasing their work to inspire and strengthen our sector. We are delighted to announce the growth of our helpline community as we welcome helplines from the UK and internationally, large and small, newly founded to those established for many years and we will be highlighting some of these new members on our blog. Through acknowledging the diversity of helplines in our country, recognising helplines’ missions and celebrating their achievements we hope to secure a future where helplines continue to support those most vulnerable in our communities.

Electrical Industries

Support for people in the electrical, electronic and energy industries.

The national charity for the electrical, electronics and energy industries. Their mission is to look after all people from these industries whenever they or their families need help with life's challenges, whether big or small, at every stage of their lives. The Charity has a long association with the industry dating back to 1905 and has grown into a connected and energised organisation at the heart of its industries, delivering the practical support people need to get back on their feet. The range of services includes advice and information, debt advice, counselling, legal advice and financial assistance.

Find a Helpline listing Visit their website

Fife Voluntary Action (FVA)

Expert help and advice for local organisations.

FVA was formed in 2012 and is the third sector interface for Fife Council. They support, develop and represent community groups, voluntary organisations, social enterprises and volunteering in their local area; with expertise in a wide range of skills and topics including governance, funding, legislation, policy, volunteering, managing people, planning and problem solving. FVA maintain an up-to-date list of volunteering opportunities in the area, a directory of support services as well as developing and implementing exciting new projects for the area such as Fife Centre for Equalities, Kingdom Companions, Footcare Fife, Give Something Back, More Choices More Chances and many more.

Find a Helpline listing Visit their website

Grapevine Disability Information Service

Information for disabled people and their supporters in Edinburgh, East Lothian and Midlothian.

Provides up to date, reliable and accessible information to disabled people and their supporters. Their information and advice service, works to empower people to take up their rights and make informed choices by providing up to date, accurate and accessible disability related information via a range of formats and through various methods (e.g. phone, email, and online). Throughout 21 years they continue to provide information and advice on a broad range of concerns from benefits and grants to leisure activities and assistive equipment.

Find a Helpline listing Visit their website


Advice and support for coping with pre and postnatal illnesses.

A UK charity supporting families suffering from pre (antenatal) and postnatal illnesses. Offering sufferers, their families and carers support and advice to help aid their recovery. PANDAS was founded in 2011 by Rachael and Stuart Dobson because of the effect pre and postnatal depression had on them, they believe that there was not enough support, advice and guidance out there for men and women who suffer from pre and/or postnatal depression.

Find a Helpline listing Visit their website

Port of Call

Support for people with alcohol or drug challenges.

Port of Call is a safe place providing support and information for individuals who are concerned about their relationship with alcohol or drugs and people who are helping someone else to recover from addiction. The Port of Call team is made up of people in recovery and professionals who are trained in addictions counselling. Port of Call arrange the right help to ensure individuals tackle their addiction whether this is through an intervention, rehab services, detox services or family support. They have an extensive network of addiction treatment centres, and healthcare professionals, to help people navigate the most appropriate course of treatment and support.

Find a Helpline listing Visit their website

Richmond Fellowship

Mental health support and services.

This organisation has pioneered and practised their belief in social inclusion and recovery for more than 50 years. Founded in 1959 by Elly Jansen, a young theology student from Holland who invited patients from Long Grove Hospital to leave and live with her in the community in Richmond, Surrey. This core founding belief in the concept of recovery has been the guiding light throughout their journey to the present day. They are now one of the biggest voluntary sector providers of mental health care in England providing high quality services to approximately 9,000 people supported each year. Richmond Fellowship offer a wide range of housing, care, employment and community support across more than 120 services.

Find a Helpline listing Visit their website

Sheffield Rape and Sex Abuse Centre

Specialist women only service for those who have experienced rape or sexual abuse.

Provides a free and confidential support to empower women and girls (from 13 years old) who have experienced rape or sexual abuse at any times in their lives. Their confidential services currently include: a telephone help and support line and also up to 20 sessions of confidential face to face counselling; whilst also providing listening and information to friends, relatives or anyone supporting a survivor of sexual abuse and also signpost male survivors of rape and sexual abuse. Everything they do is underpinned by the ethos that their service is non-judgmental regardless of race, religion, age, disability, sexuality or background.

Find a Helpline listing Visit their website

SNAP Cymru 

Advancing education and inclusion in Wales.

A National Charity founded in 1986 in Wales. Its main aim is to advance the education of people in Wales and support their inclusion. Trained experienced staff and volunteers work with families, children and young people, their parents, carers and professionals working with those who have or may have additional learning needs, which include SEN, disability, and other barriers e.g. exclusion, disaffection, poverty, deprivation, English or Welsh as a second language. SNAP Cymru provides accurate information, objective advice and independent support for a range of issues including assessments, statements of special educational needs, bullying, school attendance, exclusion, health and social care provision and discrimination. Other services they provide include advocacy, disagreement resolution and training for young people, parents and professionals. SNAP Cymru has worked to facilitate partnerships for nearly 30 years and they have a wealth of knowledge and experience.

Find a Helpline listing Visit their website

Turning Point Scotland

Providing high quality social care services across Scotland.

This organisation has a long history of providing high quality social care services to a range of people across Scotland. Originally called the Helping Hand, Turning Point was founded in 1964. It concentrated on providing residential rehabilitation services for people with alcohol addictions. Throughout the 1970s and 1980s, the remit expanded to include drugs, mental health and learning disability services. In 1999 Turning Point Scotland was created as a separate charity with a trading arm and now operates a wide variety of unique services across many regional areas. It operates in a person centred way by growing and developing services to suit individual needs. This is done by consulting with service users and involving them in key decisions on a range of issues governing their support.

Visit their website

Our ‘Member Showcase blog’ will be a regular feature on our blog so make sure you come back, feel free to comment or share this post with others to spread the word that #helplinesarehere.

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