More accessibility for vulnerable people over the festive period

Nicola James

Read how one of our members is increasing accessibility for people needing help and support over the Christmas holidays. The helpline will be open longer to provide that vital lifeline for those in need.


The Staffordshire Mental Health Helpline, a free and confidential telephone service that offers support to people who have concerns about their mental health, will be open for longer over Christmas.

The Helpline provides a listening service 365 days a year, where callers can talk through concerns safely and confidentially, exploring options available and offering emotional support where needed.

During the two bank holiday Mondays over the Christmas period, Monday 26th December and Monday 2nd January, the Helpline will be open from 2pm-2am (weekend opening hours) to provide extra support over the festive period.

The service operates evenings and weekends when most other mainstream mental health services are closed. It is free to contact the Helpline from landlines, call boxes and mobile networks, and there is no set limit to call duration. Customers can contact the helpline during opening hours by phone, text, email or instant messaging through Brighter Futures website:

The Helpline also operates a Ring-Out’ service from Friday to Sunday inclusive (professional referral required), where the Helpline calls the customer. This service is suitable for anyone who feels they would benefit from further or long term support.

A Support Call service is also available from the Helpline. This is a short term, one week at a time, service offering a call each evening for up to a week for someone who is experiencing difficulties, stresses or worries at present. A referral from a healthcare professional is required for this service.


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