Benefits
Member benefits
Membership of Helplines Partnership supports you to deliver the best service you can for the people your service supports.
Training and certification
- A specialised suite of training courses, including CPD Accredited Training, for helpline teams (virtual and face-to-face)
- Webinars based on themes in lin…
Promoting your helpline
- Promotion of your helpline in our online ‘Find a Helpline’ (FAH) Directory
- Advertising helpline vacancies with a bespoke e-bulletin and promotion on our …
Consultancy
- Specialised consultancy support for helpline-related services, covering set-up, review and development of your helpline and team
- On-hand support for memb…
Policy and research
- Advocating and campaigning on behalf of helplines at both public and policy level to improve support within the sector
- Collaborative working with partner…
Member network
- Quarterly sector e-bulletin covering topical and broader societal matters
- Regular Member Space networking events (virtual and face-to-face)
- AGM, Annua…
Practical support
- Savings on a cloud-based multi-channel Virtual Call Centre (VCC)
- Voice over IP (VoIP), smartphones and broadband
- Savings on real-time translation, inter…