MS Society - for anyone affected by MS

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Have a question about MS? Need to talk to someone? Want to find out what’s available near you? The MS Helpline is here for you.

The MS Helpline is a UK-wide, confidential* service available to anyone affected by MS, including health and social care workers and students. We understand that MS can have a huge impact on people, affecting decisions being made, not just about treatments and symptom management, but also about relationships, employment, finances, housing, holidays, and many other parts of daily living. We also know that everyone’s MS can be different, and that the effects and impact of MS can change and fluctuate over time.

For those of you who know someone living with MS, you too may be affected. Perhaps you’re living with, or caring for someone affected by MS. It’s likely you’ll have questions and want to talk to someone about your own experience. No matter what your connection to MS, the MS Helpline is here to listen and provide emotional support to you throughout your journey. We offer a safe, confidential space for you to talk about your feelings and explore the options ahead of you. The MS Helpline is accredited by The Helpline’s Standard; a quality marker for industry best practise, so you can feel confident that our staff and volunteers are highly trained to offer you the support you need.

At the MS Society we know how scary information can be, and how important it is to access quality information that you can trust. That’s why we’ve been awarded the Information Standard for our information content. When you contact us, we will be able to offer you quality, evidence-based information, on a range of topics, tailored to suit your needs. Our information is available online and in print, free of charge. We produce our information in a variety of accessible formats, such as audio or large print, and it’s available in a number of different languages. We can also inform you of other organisations that you may find useful; such as specialists or experts in other fields.

Often, people want to know what they can find locally, or whether there are others with MS, or others caring or supporting those with MS, in the local community. We can search for local support and activities and help to connect you. If you have MS and you would like to find some respite, or take a short break, we can also provide a specialised service to help you organise this, whether you are hoping to stay near to home or travel to the other side of the globe.

As well as our services, we work in partnership with the Disability Law Service (DLS), funding an MS legal officer to assist people with MS in 5 key areas of law (England and Wales only):

  • Employment
  • Disability discrimination
  • Goods and Services
  • Community care
  • Welfare benefits

The service is free of charge. If you have MS and need some legal advice in one of the above areas, you can contact 020 7791 9800 (option 1), 9am to 5pm Monday to Friday.

The MS Helpline is open 9am top 9pm Monday to Friday, except bank holidays. You can call our freephone number on 0808 800 8000, or by email [email protected] in writing to MS Helpline, MS National Centre, 372 Edgware Road, London NW2 6ND, or even face to face at the same address. If you have speech or hearing difficulties, you can contact us through Next Generation Text by typing 18001 0808 800 8000. Or, if English isn’t your first language, you can use our telephone interpretation service. Simply let us have your name and number and the language you wish to speak in.

* In line with our confidentiality policy – you can ask us for a copy if you’d like to know more, or visit our website at www.mssociety.org.uk

For more information about the MS Helpline and how we operate, please contact Janine Bennett, Support Centre Manager on 0208 4380764, or by email to [email protected]

Alternatively, you can watch the MS Helpline short film

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