GamCare and the National Gambling HelpLine

Annika Howard
hand dialling on a phone

As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does.

Understanding the risks

“For many people gambling is not a harmful activity, but for some it can become a serious problem. At GamCare, the leading organisation providing support to those affected by problem gambling, we believe it’s important for people to properly understand the risks associated with gambling, and for them to be able to access timely advice and support to prevent a problem developing.

Accessing support

The National Gambling HelpLine, funded by GambleAware and operated by GamCare, provides free and impartial information, advice and support for anyone affected by problem gambling. The service is available via Freephone 0808 8020 133 or via web chat at We’re open every day between 8am – Midnight.

Our service is confidential, so callers can speak to our specially trained advisers about however gambling may be affecting their life. Our team can also support callers with issues connected to problem gambling, such as debt, relationship difficulties or anxiety and stress.

We can also signpost callers to other specialist agencies that can help in the longer-term, as well as referring into our own free, specialist treatment services. We offer a variety of face-to-face, online and telephone support, and our services are available for problem gamblers, partners, friends and family members in England, Scotland and Wales.

Understanding the wider impact of gambling

We also offer a variety of information, advice and support via our website, including a Forum which provides access to peer-to-peer support at any time of day or night. The self-assessment tool embedded on our site helps people understand how gambling may be affecting different areas of their life, and points them in the right direction for help and support according to their needs.”

If you are concerned about your own gambling or someone else’s or you want to find out more about GamCare, visit their website. You can order free, printed resources from their website, these are also available to other support organisations.

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