Helpline Awards 2018 - The Winners

Now in their fifth year, the awards seek to recognise and celebrate the achievements and contributions of organisations and individuals to the helpline sector. Helplines play such a crucial role in supporting some of society’s most at risk in times of crisis.

This year we were delighted with the high number of nominations across the four award categories. It was fantastic to see so many members nominated their colleagues and helplines for the awards this year. We would also like to say thank you to our independent panel of judges who had the difficult task of selecting the winners from a very high standard of entrants.

This year’s judges:

  • Karen Ditchfield (Helplines Partnership Trustee and Operations Director for the WISE Campaign)
  • Sami Mansoor (NHS England)
  • Diane Caplehorn (Towergate Insurance Brokers)

Helpline Award Winners 2018

Helpline of the Year: MS Society

This award recognises helplines who have made a significant contribution to the sector and the wellbeing of service users.

Second place: Blue Cross Pet Bereavement Support Service
Third place: Staffordshire Mental Health Helpline – Brighter Futures

Best Helpline Innovation of the Year: Scope

This award recognises helplines who have made an important change for the good of service users. It may be a technological enhancement, a powerful campaign or a creative idea that has made a big impact.

Second place: MS Society
Third place: CALM

Helpline Employee of the Year: Fedra Mardani, Karma Nirvana

This award is open to all full-time, temporary and part-time paid staff who have made a significant contribution to the helpline, shown a real commitment and go above and beyond their job description.

Joint second place: Emma Fitzpatrick-Jones, Live Fear Free andĀ Graham Clarke from, Carers Support West Sussex

Helpline Volunteer of the Year: Pauline Green, Families Need Fathers

The Helpline Volunteer of the Year recognises the contribution of full-time or part-time helpline volunteers who have shown a real commitment and gone above and beyond the volunteer role.

Second place: Rita Moore, 24 Hour Domestic and Sexual Violence Helpline, Northern Ireland
Third place: Aleks de Gromoboy from, MS Society

Congratulations to all this year’s winners.