Helpline Awards 2019 - The Winners

Now in their sixth year, the Helpline Awards are an opportunity to acknowledge and reflect on excellence at an individual and organisational level. Helplines play such a crucial role in supporting some of society’s most at risk in times of crisis.

It is so important to recognise and celebrate the amazing work that helplines, their staff and volunteers do, providing information, support and advice to improve people's lives. Congratulations to all this year's winners.

We would also like to say thank you to our independent panel of judges who had a difficult task, saying they wanted to choose four or five entries from each category.

The 2019 Helpline Awards judges:

  • Steven Bloch (University College London)
  • Peter Chidwick (Formerly of Helplines Partnership)
  • Terri Farrier (BT)
  • Sarah Yiannoullou (National Survivor User Network – NSUN)

Helpline of the Year 2019: Admiral Nurse Dementia Helpline - Dementia UK

This award recognises helplines who have made a significant contribution to the sector and the wellbeing of service users.Helplines Partnership | Helpline of the Year 2019 - Admiral Nurse Dementia Helpline


Helpline Employee of the Year 2019:  Pat McBride - The Pituitary Foundation 

This award celebrates full-time, temporary and part-time paid staff who go above and beyond their job description.

Helpline Volunteer of the Year 2019: Deborah Gascoyne - Myeloma UK

This award celebrates the contribution made by full-time or part-time helpline volunteers.

Helplines Partnership | Helpline Volunteer of the Year 2019 - Deborah Gascoyne: Myeloma UK

Deborah's award was collected on her behalf by her colleague Ellen Watters.