The Prison Advice and Care Trust (Pact)
Helpline: 0808 808 3444

Description of service

Provide support to prisoners, people with convictions and families. Support people to make a fresh start and minimise the harm that can be caused by imprisonment on people who have committed offences, on families and on communities. The national helpline is a free and confidential service. Helpline volunteers offer practical and emotional support, information and advice to anyone affected by imprisonment, in a straightforward, non-judgmental way. Calls to the helpline 0808 808 3444 are free to call from mobiles and landlines in the UK. The Team can also be contacted via email on or by filling out the online webform.

Key Focus

Support to people affected by imprisonment

Age Range

All ages

Opening Times

Monday to Friday, 10am-5pm

Area Of Operation


Referral Method

Self referral

Registered Charity Number