Helpline: 0808 2000 24 7

Description of service

Email: [email protected] or [email protected] The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day, every day of the year, and is run by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing, are available. In addition to offering confidential support and information, Helpline staff are a source of practical help and information about housing rights and entitlements, information on getting injunctions or reassurance about calling the police. Men calling the Helpline will be also provided with initial support and will be signposted to specialist services that work with male victims of abuse. The Helpline is a crisis service that prioritises the safety of women and children and will assist them to a place of safety in a refuge if that is necessary or will empower them with information and support to make their own arrangements for safety. Where necessary the Helpline will signpost callers to the most appropriate national, regional or local service or agency. Calls to 0808 numbers are free from landlines and mobiles in the UK.

Key Focus

Support for victims and survivors of domestic violence and abuse

Age Range

All ages

Opening Times

24 hour, 365 days

Area Of Operation

Whole of UK

Referral Method

Self referral

Registered Charity Number

277424 (Refuge); 1054154 (Women's Aid)