Description of service

Helpline providing support to families and friends affected by a loved one's substance abuse. Trained helpline staff and volunteers have direct personal experience of how addiction can affect families and can provide a listening ear, help explore options and understand problems better. DrugFAM also has a range of other services that can have enormous benefits in terms of physical and emotional wellbeing for individuals as well as improving lives for troubled families. Calls to 0300 numbers cost no more than calls to geographic (01 and 02) numbers and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

Key Focus

Support for families and friends affected by a loved one's substance abuse

Age Range


Opening Times

7days a week, 9am-9pm

Area Of Operation

Whole of UK


No charge

Referral Method

Self referral

Registered Charity Number