Citizens Advice - England & Wales - Adviceline

Description of service

Offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons. Can help people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. Advice may be given in person or by phone. Most local Citizens Advice can arrange home visits and some provide email advice. Some are also piloting the use of text, web chat and webcams.

Key Focus

Confidential, impartial and independent advice

Age Range

All ages

Opening Times

Monday to Friday 9am-5pm

Area Of Operation

England, Wales


No charge

Referral Method

Self referral

Registered Charity Number


Registered Company Number