Children's Commissioner for Wales

Description of service

The Advice and Support service is free and confidential and provides a source of help and support if children and young people or those who care for them feel that a child has been been treated unfairly. Contact can also be made by text. Text 80 800 and start message with COM. The Team can either point callers in the right direction to another organisation or in other circumstances can look at individual complaints. The laws which set up the Children's Commissioner for Wales' office means advice and support can only be provided to a child or young person up to the age of 18, or 25 in certain circumstances, usually living in Wales or who is placed in England by a Welsh local authority or has a complaint or wants to make representation to a service provider (such as a registered child minder) or certain organisations (including any county council or health authority in Wales).

Key Focus

Championing the rights of children and young people in Wales

Age Range

Children and Young People

Opening Times

Monday to Friday, 9am-5pm

Area Of Operation



No charge

Referral Method

Self referral