Advice Direct Scotland - Consumer Advice
Description of service
Advice Direct Scotland delivers the national consumer advice service in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices. Provides all Scottish citizens with practical, relevant and free consumer advice and information. Use intelligence collated from Scottish consumers to combat illegal traders and improve the services that customers receive. This service was launched in April 2019 following the devolution of consumer advocacy and advice under the Scotland Act 2016.
Key Focus
Consumer advice and information to the citizens of Scotland
Age Range
All ages
Opening Times
Mon-Fri, 9am to 6pm. Advice is also available online 24/7 through the use of chatbots
Area Of Operation
Scotland
Referral Method
Self referral