Advice Direct Scotland - Consumer Advice

Description of service

Advice Direct Scotland delivers the national consumer advice service in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices. Provides all Scottish citizens with practical, relevant and free consumer advice and information. Use intelligence collated from Scottish consumers to combat illegal traders and improve the services that customers receive. This service was launched in April 2019 following the devolution of consumer advocacy and advice under the Scotland Act 2016.

Key Focus

Consumer advice and information to the citizens of Scotland

Age Range

All ages

Opening Times

Mon-Fri, 9am to 6pm. Advice is also available online 24/7 through the use of chatbots

Area Of Operation




Referral Method

Self referral