Institution of Occupational Safety and Health Course for Helplines Partnership Members

Annika Howard
IOSH course for Helpline Managers

Through our partnership working with Towergate Insurance; we were delighted to be able to invite senior managers of small to medium-sized member organisations to a complimentary Institution of Occupational Safety and Health (IOSH) course, in Milton Keynes earlier this month.

Eight managers attended along with our Chief Executive, Paula Ojok, and Head of Membership, Nicola James.

Andrew Hall, Regional Health and Safety Manager for Ellis Whittam, was the IOSH accredited trainer for the day with support from Peter Grace, Regional Business Director. With his experience and knowledge, Andrew guided the managers through the course, using clear examples to illustrate the different parts of the law.

Health and Safety

The course gave managers an understanding of the moral, legal and business case for proactive health, safety and risk management. Attendees were reminded that Health and Safety is a legal requirement and that we all have responsibilities and accountabilities.

It’s important that top management embed a safety culture within their organisation which is monitored, reviewed and improved continually. Did you know Health and Safety records must be kept for 40 years?

Feedback from participants

The managers attending found the day useful:

  • “The timing was good for me, as I have only recently taken on responsibility for Health and Safety” Nicky Deans, Head of Finance and Operations – Twins Trust
  • “Really great day, would love it if HLP made this one of your regular courses. Thanks for organising!” Liz Harrison, Helpline and Online Services Manager – Safeline
  • “Thank you very much for arranging a very useful course!” Petter Kringberg, Operations Manager – Galop
  • “The two trainers were very good, explained each area in an interesting way, as health and safety is pretty dry…. all in all, an excellent day. Thank you for inviting the charity.” Sue Randall, Executive Manager – Child Bereavement UK

Takeaways from the day

Everyone went away with their own action plans to be implemented in the next six months, including:

  • setting up a Health and Safety Committee
  • looking at risk assessments for homeworkers
  • improving buddying systems for loan workers
  • monitoring H&S and being more proactive

Partnership working

Towergate Insurance's Diane Caplehorn said:

“Towergate Caring Professions was pleased to offer members of Helplines Partnership the opportunity to attend an IOSH course delivered by their strategic Health & Safety partner, Ellis Whittam.

It was great to get such positive feedback from the charity helplines.

The course is a real eye-opener and the response received is not an uncommon one, with many organisations unsure of where they are in relation to their legal responsibilities. But the qualification gained, while an important one, is just the first step to ensuring compliance.

Ellis Whittam are the preferred partner of many third sector organisations and understand the desire to spend every possible penny supporting the organisation’s aims. However, the cost of not complying with statutory responsibilities can be immense, with fines at record levels and reputational damage potentially damaging fundraising efforts.

Following on from the IOSH course, Ellis Whittam are offering a free face to face meeting with Peter Grace, Regional Business Director. Peter can help gauge the robustness of your current health and safety arrangements and offer practical solutions to bring you up to the required standard.

For more information contact 0330 123 5057 or email Towergate

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