The Helplines Standard Workshop

About the event

Interested in accreditation for your helpline service?

This FREE workshop is an invaluable introduction and opportunity to explore how you can gain accreditation for your service. We cover the application process, criteria and assessment requirements. We will explore the accreditation criteria ranging from the operation, delivery and development of your helpline service alongside practical exercises, group discussions and a chance to put questions to our experienced assessor.


  • Clear understanding of the benefits of achieving the Helplines Standard
  • Overview of what constitutes a quality helpline
  • Understanding the structure and criteria of the Standard
  • Exploring the assessment process to establish resources and commitment
  • Demonstrating the type and scope of evidence required
  • Evaluating next steps ie action plan, challenges and resources
  • Assessing readiness for assessment prior to application
  • Opportunity to ask questions and explore the Standard with experienced assessor

We recommend you purchase the Helplines Standard workbook before you attend: Order Workbook Online

Want to know more?

Frequently Asked Questions Brochure Contact Us

PLEASE NOTE: This workshop is FREE but non-attendance or cancellations with less than 5 days' notice are liable to a charge of £50 (+VAT).
Cancellation Policy


Rachael Wyartt

Rachael Wyartt

Rachael has over 12 years’ experience in the voluntary and statutory sector. She started her career in Australia working in children’s homes in Melbourne in her gap year. On returning to the UK Rachael worked for Action for Children working in the Leaving Care team in Lowestoft. Rachael then worked for GFS Platform as their Sexual Health Coordinator. This involved setting up a volunteer programme, delivering SRE in both formal and informal settings and opening school based health clinics. Whilst working at both AFC and GFS platform Rachael was involved in the set-up and running of a local charity in Suffolk for young people. Rachael then moved to London to manage Brook’s national helpline Ask Brook, which she did for five years.

Rachael has a BSc Hons in Health Sciences and Sociology and an Advanced Diploma in Nutrition and Weight Management. In her current role with Helplines Partnership, Rachael is using her considerable experience within the helpline and voluntary sector to support helpline services in development, training and achieving the Helplines Standard accreditation.