Safeguarding for helplines

About the event

Safeguarding issues are becoming more prevalent within the helpline sector. No matter what kind of service you deliver, everyone has a duty to safeguard the welfare of children, young people and adults at risk of harm or abuse. This course will help you understand key safeguarding terms in relation to the helpline sector and what needs to be included within a helpline safeguarding policy. It will help build confidence to implement your policy and offer guidance about when confidentiality may need to be broken with or without consent.

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Outcomes & Objectives

  • Understand the terms Child Protection and Safeguarding
  • Identify what safeguarding means to helplines
  • Explore why a helpline needs to have a robust safeguarding policy
  • Identify what needs to be included in a safeguarding policy
  • Explore how to implement a safeguarding policy

Who should attend?
This course is ideal for service managers or co-ordinators.

London EC1Y 0TY

Cancellation Policy: By booking you are agreeing to our Cancellation Policy

Onsite Delivery: This course is also available for onsite delivery and can be tailored to your specific helpline. To find out more contact us on 0300 330 7777 or

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Rachael Wyartt

Rachael Wyartt

Rachael has over 12 years’ experience in the voluntary and statutory sector. She started her career in Australia working in children’s homes in Melbourne in her gap year. On returning to the UK Rachael worked for Action for Children working in the Leaving Care team in Lowestoft. Rachael then worked for GFS Platform as their Sexual Health Coordinator. This involved setting up a volunteer programme, delivering SRE in both formal and informal settings and opening school based health clinics. Whilst working at both AFC and GFS platform Rachael was involved in the set-up and running of a local charity in Suffolk for young people. Rachael then moved to London to manage Brook’s national helpline Ask Brook, which she did for five years.

Rachael has a BSc Hons in Health Sciences and Sociology and an Advanced Diploma in Nutrition and Weight Management. In her current role with Helplines Partnership, Rachael is using her considerable experience within the helpline and voluntary sector to support helpline services in development, training and achieving the Helplines Standard accreditation.