About the event
Measuring outcomes and assessing impact presents real challenges for the helpline sector. Funders and commissioners often require evidence to demonstrate the impact your helpline will have on service users.
Whether you are a new service or an established service, this helpline specific training delivered online, will provide an opportunity to explore how to measure outcomes and how these can assist the assessment of impact within the context of a helpline service and wider community.
The course provides an opportunity to identify different types of qualitative and quantitative data collection and assess the value of employing these to collect evidence to map impact for the service user.
Outcomes & Objectives
- Understand and clarify key terms of reference in measuring impact and outcomes
- Understand the difference between measuring outcomes and impact for your helpline
- Identify the different types of data collection within a helpline service
- Assess the benefits of quantitative and qualitative data collection methods
- Consider ethics and good practice when measuring outcomes
- Create an action plan for your helpline
Who should attend?
This course is ideal for service managers, senior management teams and fundraising professionals.
Cancellation Policy: By booking you are agreeing to our Cancellation Policy
Virtual Onsite Delivery: This course can also be delivered as a Virtual Onsite, tailored to your specific helpline or organisation. To find out more contact us on 0300 330 7777 or [email protected]Events Calendar
The full fee is payable for any cancellations within 5 calendar days of the event, or if the participant fails to attend and we receive no notice of cancellation, or if the participant is unable to attend the whole of the event for any reason.
Some of our events are repeated, so you may transfer a place, without charge, to an alternative date as long as you inform us in writing at least 5 calendar days beforehand.
Transfers within 5 calendar days will incur a full fee for both dates.
All transfers are subject to availability.
In the unlikely event that we have to cancel a session, we will let you know as soon as possible and issue a full refund.