Data protection and your helpline

About the event

Data Protection is a critical concern to all helplines. Your service needs to ensure and demonstrate compliance to current legislation. This masterclass provides an overview of how the Data Protection Act and GDPR applies to helpline work. Through exploring best practice in data sharing, participants will gain a clear understanding of the data protection principles, the lawful basis for data processing and the implications this has on their service thereby helping them comply with the legislation.

Download Course Outline

Outcomes & Objectives

  • explore what data means in terms of the law
  • identify Data Protection legislation which applies to your helpline
  • understand GDPR and how this applies to your service
  • understand the six data protection principles and how they relate to your service
  • understand good practice in data sharing
  • identify how to process and manage subject access requests
  • explore examples of data breaches to identify mistakes, mitigations and learning outcomes

Please note: Participants are advised to contact the Information Commissioner’s Office if they require clarification on any issues raised during the training as Helplines Partnership is not a legal advisor.

Who should attend?
This course is ideal for service managers and senior management team.

Cancellation Policy: By booking you are agreeing to our Cancellation Policy

Onsite Delivery: This course is also available for onsite delivery. Contact us on 0300 330 7777 or [email protected]

Events Calendar


Mark Burnett

Mark Burnett

Mark has worked in the charity sector for more than 12 years assisting organisations with data governance and data protection advice. He is certified as a GDPR Data Protection Officer by Winchester University's Centre for Information Rights and is endorsed by the NCVO, the IoF and Lloyds Bank Foundation. He has probably more experience than most in the sector in all aspects of the law including data protection breach management. He sits on two IoF committees and is currently the Data Protection Officer for eight medium sized charities including Richmond Fellowship and the Born Free Foundation. He is passionate about privacy and takes a pragmatic approach to the law which better assists charities in achieving their aims and objectives.