Data protection and your helpline

About the event

Facilitated by a certified GDPR Data Protection Officer, this masterclass explores how the Data Protection Act and GDPR applies to helpline work. Through exploring best practice in data sharing, participants will gain a clear understanding of the data protection principles, the lawful basis for data processing and the implications this has on their service thereby helping them comply with the legislation.

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Outcomes & Objectives

  • explore what data means in terms of the law
  • identify Data Protection legislation which applies to your helpline
  • understand GDPR and how this applies to your service
  • understand the six data protection principles and how they relate to your service
  • understand good practice in data sharing
  • identify how to process and manage subject access requests
  • explore examples of data breaches to identify mistakes, mitigations and learning outcomes

Please note: Participants are advised to contact the Information Commissioner’s Office if they require clarification on any issues raised during the training as Helplines Partnership is not a legal advisor.

Who should attend?
This course is ideal for service managers and experienced helpline workers.

Cancellation Policy: By booking you are agreeing to our Cancellation Policy

Onsite Delivery: This course is also available for onsite delivery. Contact us on 0300 330 7777 or [email protected]

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