Data protection and your helpline

About the event

Data Protection is a critical concern to all helplines. Your service needs to ensure and demonstrate compliance to current legislation. This masterclass provides an overview of how the Data Protection Act and GDPR applies to helpline work. Through exploring best practice in data sharing, participants will gain a clear understanding of the data protection principles, the lawful basis for data processing and the implications this has on their service thereby helping them comply with the legislation.

Download Course Outline

Outcomes & Objectives

  • explore what data means in terms of the law
  • identify Data Protection legislation which applies to your helpline
  • understand GDPR and how this applies to your service
  • understand the six data protection principles and how they relate to your service
  • understand good practice in data sharing
  • identify how to process and manage subject access requests
  • explore examples of data breaches to identify mistakes, mitigations and learning outcomes

Please note: Participants are advised to contact the Information Commissioner’s Office if they require clarification on any issues raised during the training as Helplines Partnership is not a legal advisor.

Who should attend?
This course is ideal for service managers and senior management team.

London EC1Y 0TY

Cancellation Policy: By booking you are agreeing to our Cancellation Policy

Onsite Delivery: This course is also available for onsite delivery. Contact us on 0300 330 7777 or

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Nicola James

Rachael Wyartt

Rachael Wyartt

Rachael has over 12 years’ experience in the voluntary and statutory sector. She started her career in Australia working in children’s homes in Melbourne in her gap year. On returning to the UK Rachael worked for Action for Children working in the Leaving Care team in Lowestoft. Rachael then worked for GFS Platform as their Sexual Health Coordinator. This involved setting up a volunteer programme, delivering SRE in both formal and informal settings and opening school based health clinics. Whilst working at both AFC and GFS platform Rachael was involved in the set-up and running of a local charity in Suffolk for young people. Rachael then moved to London to manage Brook’s national helpline Ask Brook, which she did for five years.

Rachael has a BSc Hons in Health Sciences and Sociology and an Advanced Diploma in Nutrition and Weight Management. In her current role with Helplines Partnership, Rachael is using her considerable experience within the helpline and voluntary sector to support helpline services in development, training and achieving the Helplines Standard accreditation.