Handling difficult and challenging calls outside of the helpline environment

Annika Howard
Red phone and cable

Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More

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Helpline Awards 2019 Shortlist Announced

Annika Howard

We are pleased to announced 18 organisations have been shortlisted across England, Scotland and Wales in this year’s Helplines Partnership Awards. They are in the running to win: Helpline of the Year Helpline Employee of the Year Helpline Volunteer of the Year Paula Ojok, Chief Executive of Helplines Partnership said:… Read More

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Helplines Partnership and Towergate Insurance – working together

Annika Howard
Helplines Partnership | Specialist insurance policies

We are delighted to announce a new benefit for Helplines Partnership members, staff, volunteers, supporters and service users. Towergate Insurance have used their knowledge of the market and the relationships they have with their insurer partners to develop a suite of specialist insurance products with peace of mind at the… Read More

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Vicarious Trauma - how to know, notice and manage the effects of helpline work

Annika Howard
Vicarious Trauma - two people sitting on a couch looking downcast

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More

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A Visit to Helplines Network NI

Annika Howard
Helplines Network NI Meeting Belfast September 2019

Earlier this month, Nicola James, Head of Membership at Helplines Partnership attended the Helplines Network NI meeting in Belfast. I was really pleased to be invited to attend Helplines Network NI quarterly meeting on 10 September, in Belfast. It was great to meet so many people from such a range… Read More

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