How long should helplines keep data?

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The question of how long to keep records on your callers is complex, and can be influenced by a number of factors. A number of helplines have been in touch asking how long they should keep the records that they make when a caller contacts them; and in some cases… Read More

How do callers want to communicate?

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The gap is closing between mobile and fixed phone lines as people’s most essential means of communication. Recent research from Ofcom explored which communication services people consider essential in their everyday life. For helplines, this information can be really useful when planning new services and ensuring that these services meet… Read More

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Preparing to celebrate 25 years of Helplines Partnership

Paula Ojok

We have come a long way. So let me begin with a brief recount of our story, so far. In 1989 The Helplines Association, our ancestor organisation was formed. They merged with Mental Health Partnership in September 2012 to form Helplines Partnership (HLP). HLP is today the largest umbrella body… Read More

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Taking the pulse of helplines in the UK: results from our annual members' survey

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Helplines Partnership annual members’ survey took place between June and July 2014. A questionnaire was sent to helplines across the UK, and participants were asked about their call volumes, volunteers, what challenges they face, and their relationship with funders. As the association of helplines we have been noticing the rise… Read More

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Your website is your charity's shop window. What does yours say?

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Charities never stand still and neither should your website. Always review your website content and never forget to do the same to the design and structure. There is a plethora of bad websites out there, and we have all come across them: overly animated, drowned in misjudged colours and pop-ups… Read More

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