Changes to 084/087 numbers will have a limited impact on the not-for-profit helplines sector

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The rules have changed regarding the use of certain numbers, but the impact on helplines providing advice or emotional support is likely to be minimal in most circumstances. New rules affecting numbers beginning with 084 and 087 have come in following changes to European legislation. Organisations and businesses that use… Read More

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New Ofcom Guides on nuisance calls for vulnerable callers

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Nuisance calls are a big problem. Ofcom research has shown that four in five participants (84%) received at least one unwanted call a month, and that 81% of these calls are seen as ‘annoying’ and 9% as distressing. Most calls are about PPI, but can also be about insurance, home… Read More

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