Looking back on 2018's Annual Conference

Annika Howard
Helplines Partnership Annual Conference 2018

If you missed the 2018 Annual Conference, you can watch this short video to get a real flavour of the event. It features interviews with Paula Ojok, our Chief Executive, Anne-Marie Sabaroche from Family Rights Group, Karen Millard from SAIL and Maureen Sneddon from Citizens Advice Scotland. The theme of the… Read More

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Helplines Awards - Employee of the Year 2018

Annika Howard
Fedra Mardani, Senior Call Handler at Karma Nirvana and Paula Ojok, Chief Executive at Helplines Partnership

This award is open to all full-time, temporary and part-time paid staff who have made a significant contribution to the helpline, shown a real commitment and go above and beyond their job description. This year, Fedra Mardani, from Karma Nirvana, won the award and talks to us about Karma Nirvana… Read More

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How do you recreate the supportive environment of a Samaritans branch online?

Annika Howard
Simon Stewart, Samaritans Senior Production Manager (Caller Services)

Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More

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Helpline Awards - Volunteer of the Year 2018

Annika Howard
Father and daughter walking in low autumn sun

The Helpline Volunteer of the Year recognises the contribution of full-time or part-time helpline volunteers who have shown a real commitment and gone above and beyond the volunteer role. This year, Pauline Green, a helpline volunteer for Families Need Fathers won the award and talks to us about volunteering. A… Read More

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Road Safety Week

Annika Howard
Bike Smart - Road Safety Week 2018

Brake was founded in 1995 and exists to stop the needless deaths, serious injuries and pollution occurring on our roads every day. Brake’s vision is a world where there are zero road deaths and injuries, and people can get around in ways that are safe, sustainable, healthy and fair. Road… Read More

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