Helpline tackles human trafficking

Annika Howard
Invisible Traffick - speak up to end human trafficking

Figures from the National Crime Agency show that in the three months from April to June 2017, 1090 victims potential victims of human trafficking were reported in England, 52 in Wales, 47 in Scotland and 11 in Northern Ireland. The 1,200 potential victims were from 83 different nationalities with Albania,… Read More

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The power of listening

Annika Howard
Sophie Andrews, Chair of Helplines Partnership, at TEDMed

In a powerful and very personal TED Talk, our Chair and the CEO of The Silver Line, Sophie Andrews shares how a helpline became her lifeline. In the short video, Sophie talks about how as a young girl, being sexually abused by her father and his friends, she made a… Read More

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Sky Badger tells us what it means to be a digital charity

Annika Howard
Mother and young children looking at a tablet computer

I spoke to Naomi from Sky Badger, one of our members, to find out more about how they run their service entirely over the web and their band of virtual volunteers. Helplines rock. It’s quite that simple. For Sky Badger, helplines are a vital part of making sure we can find… Read More

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The value of volunteers

Annika Howard

It’s difficult to underestimate the value and worth of volunteers to the success and sustainability of the helpline sector. We surveyed our members and of those who responded found that 17% had helpline services supported entirely by volunteers and 30% of member helplines were supported by a mixture of volunteers… Read More

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Recognising success and diversity in the helpline sector

Nicola James

Filmed at our Annual Conference, Life’s Journey, in 2017 this short video demonstrates the breadth of the helpline sector and the vital role it plays in our society. On a daily basis, our members are providing support to people on subjects as diverse as debt, bereavement, education, legal rights and… Read More

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