AI and Machine Learning for Helplines

Annika Howard
Glasses on desk in front of computer screen with AI code

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels. Our organisation has an… Read More

Tags: , , , , , , , , , , , ,

Real Talk – Conversations that save lives

Annika Howard
Real Talk – Conversations that save lives

We were joined at our 2019 Conference by Stella Comber and Alex Harvey, from Grassroots, who hosted the seminar ‘Reducing the numbers – Real Talk – suicide prevention awareness’. In the final of a series of blog posts from the day we explore the topic and discussions that took place… Read More

Tags: , , ,

Strength in Numbers – Reflecting on Helplines Partnership Annual Conference 2019

Annika Howard
Helplines Partnership Annual Conference 2019 - Strength In Numbers

It was fantastic to see so many members at our Conference on 6 November in Birmingham. The day was an opportunity to celebrate with all the organisations and individuals who won awards, learn from our seminar hosts and guest speakers and recognise and reflect on the incredibly valuable services that… Read More

Tags: , , , ,

Helpline Awards - Helpline Employee of the Year 2019

Annika Howard
Helpline Employee of the Year 2019 - Pat McBride, The Pituitary Foundation

We spoke to Pat McBride, winner of the 2019 Helpline Employee of the Year Award about what winning means and the work of The Pituitary Foundation. First-hand experience I’ve been most privileged to work for The Pituitary Foundation for the past 20 years. As a pituitary patient from 1986, there… Read More

Tags: , , , , , , , , , , , ,

The difference the Admiral Nurse Dementia Helpline makes

Annika Howard
Helplines Partnership - Helpline of the Year 2019 - Admiral Dementia Care Helpline

The Admiral Nurse Dementia Helpline won the coveted Helpline of the Year award at 2019’s Helpline Awards. In this guest blog, Caroline Woodcock, Admiral Nurse on the Helpline, talks about how it improves the lives of people with dementia as well as striving to better support families. Dementia specialist nurses… Read More

Tags: , , , , , , , , ,