Institution of Occupational Safety and Health Course for Helplines Partnership Members

Annika Howard
IOSH course for Helpline Managers

Through our partnership working with Towergate Insurance; we were delighted to be able to invite senior managers of small to medium-sized member organisations to a complimentary Institution of Occupational Safety and Health (IOSH) course, in Milton Keynes earlier this month. Eight managers attended along with our Chief Executive, Paula Ojok,… Read More

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AI and Machine Learning for Helplines

Annika Howard
Glasses on desk in front of computer screen with AI code

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels. Our organisation has an… Read More

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Real Talk – Conversations that save lives

Annika Howard
Real Talk – Conversations that save lives

We were joined at our 2019 Conference by Stella Comber and Alex Harvey, from Grassroots, who hosted the seminar ‘Reducing the numbers – Real Talk – suicide prevention awareness’. In the final of a series of blog posts from the day we explore the topic and discussions that took place… Read More

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Strength in Numbers – Reflecting on Helplines Partnership Annual Conference 2019

Annika Howard
Helplines Partnership Annual Conference 2019 - Strength In Numbers

It was fantastic to see so many members at our Conference on 6 November in Birmingham. The day was an opportunity to celebrate with all the organisations and individuals who won awards, learn from our seminar hosts and guest speakers and recognise and reflect on the incredibly valuable services that… Read More

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Helpline Awards - Helpline Employee of the Year 2019

Annika Howard
Helpline Employee of the Year 2019 - Pat McBride, The Pituitary Foundation

We spoke to Pat McBride, winner of the 2019 Helpline Employee of the Year Award about what winning means and the work of The Pituitary Foundation. First-hand experience I’ve been most privileged to work for The Pituitary Foundation for the past 20 years. As a pituitary patient from 1986, there… Read More

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