Our helpline awards: nominate a helpline now

Nicola James

It is amazing to think that Helplines Partnership has supported our valuable member helplines for over 25 years.  Our helplines provide quality advice and support for anyone in their time of need.  Whether related to health, disability, social challenges or the environment around us; there is a helpline for all… Read More

Engaging with political leadership

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The Helplines Sector touches the lives of millions of callers. It’s time that more political leaders understood the importance of what helplines do which is why Helplines Partnership will be present at political party conferences this year. Helplines perform incredible work, supporting highly vulnerable people. You’ve told us about the… Read More

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WHO publishes its first global suicide prevention report

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Suicide takes a terrible toll on human life. According to WHO’s first global report on suicide prevention 800,000 people die by suicide every year, which is around one person every 40 seconds. WHO published their report on suicide ahead of World Suicide Prevention day on 10th September. Here are some… Read More

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Ensuring that people detained in hospital get better care: changes to the Mental Health Act Code of Practice

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Helplines who support people who face being detained due to their mental health, and their carers and families, may find some parts of the new code of interest.  The Code of Practice for the Mental Health Act 1983 is important; it sets out how people, particularly those detained under the… Read More

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Measuring digital intelligence - what this means for how we communicate

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Different generations have differing communication needs which helplines should take into account when thinking about the services they provide. Taking Ofcom’s recent tech savvy test to give me my ‘Digital Quotient’ was an interesting experience, particularly as I was aware that their research had shown that an average 6 year… Read More