Looking after your helpline workers

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It’s World Mental Health Day on the 10th of October, a day on which helpline services should feel proud of the enormous contribution they give to supporting people who are going through difficult periods in their lives. As a sector, we tend to (quite rightly) focus on our service users… Read More

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Helplines Are Here

Nicola James

This year Helplines Partnership celebrates 25 years of support to helplines and the wider communities they support across UK society at large. Helpline staff and volunteers are the last resort and sometimes the first and only resort for people in need.  Occasionally, these needs are simple, a piece of information… Read More

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How a helpline beats eating disorders

Nicola James

Beat, is UK’s charity that helps people beat eating disorders. In one year they responded to 7,400 phone calls and 3,646 emails. This is how they did it. According to estimate by the National Institute of Health and Clinical Excellence around 1.6 million people in the UK are affected by… Read More

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Sharing best practices of insafe helplines

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The Professionals Online Safety Helpline is a free service for UK professionals working with children and young people. We provide signposting, advice, and mediation, to resolve e-safety issues staff face about themselves, such as protecting professional identity and online harassment, or problems affecting young people, for example cyber-bullying or sexting… Read More

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Affordable call charges for helplines under threat

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Changes in the way call costs from mobile phones to freephone numbers are calculated could put helpline services under threat. If you call a freephone number from your mobile phone (and it’s not on the Special Freephone Tariff), chances are you’ll be charged, whereas if you call the same freephone… Read More

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