Choosing the right number range for your helpline

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Changes to rules on some number ranges are prompting helplines to review their current numbering arrangements. A new guide has been published to support helplines in considering their options. Helplines Partnership (HLP) has issued new guidance for helplines exploring number ranges (the number a helpline has for callers to make… Read More

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Government announces £5 million to support child and adult victims of sexual abuse

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The Home Office has launched two new one-off funds worth nearly £5 million to support victims of child and sexual abuse in England and Wales. Both funds will be managed by Norfolk Police and Crime Commissioner Stephen Bett. But there is only a short window to apply as the deadline… Read More

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Gaps in suicide prevention planning putting vulnerable people at risk

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A survey of local authorities in England by the All Party Parliamentary Group for Suicide and Self-harm Prevention (APPG) found that around 30 per cent do not have a local suicide prevention action plan, around 40 per cent do not have a multi-agency suicide prevention group and around 30 per… Read More

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Affordable charging for helplines under threat?

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Helplines Partnership continues to have concerns about the impact of the changes to non-geographic numbers which take effect in June 2015. Helplines face the threat of price rises on free to call numbers being introduced as future pricing information has not yet been made available to the sector. Ofcom previously… Read More

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The Phone Call: An Oscar winning helpline story?

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A short film encompassing a challenging helpline call is up for an Oscar in the Short Films Category. The Phone Call is a compelling 20 minute film directed by Mat Kirkby covering the conversation between Heather, a helpline worker on a crisis line played by Sally Hawkins, and Stan, an… Read More

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