Twinline - Tamba's Freephone Helpline

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Twinline is a free helpline service for anybody that is involved with the care of multiples. All of our trained volunteers are parents of multiples. Whether you would like to chat about expecting twins, triplets or more, feeding, sleeping, starting school, embarking on the teenage years and beyond, or anything… Read More

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Volunteering for a Helpline: Pain Concern

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Pain Concern’s helpline provides support when people need it most, explains volunteer Eileen Newman From the day I started training, to the day I took my first call, I never thought for one moment that volunteering for the Pain Concern helpline would change my life in the way it has… Read More

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Special Freephone Tariff Update

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Helplines are justifiably concerned about the impact of telecoms price rises. After staffing, these can be the biggest area of helpline expenditure. Wider changes in the telecoms sector as a result of the non-geographic numbering changes have made the future for the Special Freephone Tariff (SFT) uncertain. Helplines Partnership (HLP)… Read More

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What does care.data mean for your helpline?

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The NHS has been collecting useful information about care and treatment provided in hospitals for some time, but hasn’t been collecting enough information about the care provided in places such as care homes, community services and GP practices. This means no-one really knows how well all the different parts of… Read More

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Member Showcase: June 2015

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This next Membership Showcase sees us welcome local, national and international members. Reaching out for help and support can be a big step for someone and helplines are often the first port of call. Hearing an understanding and empathetic voice begins a process, can bring about change – it might… Read More

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