Top tips to developing your helpline on a budget

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Read how our member, Disability Information Scotland reviewed, developed and enhanced their service. Since 1999, Disability Information Scotland (Update) have been dedicated to providing up-to-the-minute information to help improve the lives of disabled people across Scotland. Our team of disability information specialists man a confidential helpline which is available to… Read More

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Big changes to telephone charging took effect from 1 July 2015

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Significant changes to telephone charging came into effect on 1st July, under the banner of UK Calling. The cost of calling ‘service numbers’ beginning 084, 087, 09 and 118 will now be made up of two parts, so that callers can see how much they are paying and where their… Read More

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MS Society - for anyone affected by MS

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Have a question about MS? Need to talk to someone? Want to find out what’s available near you? The MS Helpline is here for you. The MS Helpline is a UK-wide, confidential* service available to anyone affected by MS, including health and social care workers and students. We understand that… Read More

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New £20 million Local Sustainability Fund to offer help with planning for the future

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The Cabinet Office has recently launched a new programme, the Local Sustainability Fund to give grants that will increase the sustainability of around 250 organisations working in the voluntary, community and social enterprise (VCSE) sector. The average size of grant is expected to be around £70,000. This programme is different to… Read More

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Special Freephone Tariff: Deal agreed to keep call costs affordable for helplines

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Helplines have been facing the risk of significant price rises due to wider changes taking place within the telecoms sector. Following extensive negotiations Helplines Partnership (HLP) proudly announces that a deal has been reached with the support of BT and other significant organisations within the telecoms sector which enables helplines… Read More

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