Addiction: It can happen to anyone

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You might wonder how a recovering drug addict and alcoholic would celebrate ten years of sobriety. The inspirational answer in the case of Martin Preston, 31, from Hale, was to launch a brand new addiction support enterprise called Port of Call to help others to overcome their addictions. This blog… Read More

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Charity telephone marketing - the regulator is turning up the heat

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The Information Commissioner’s Office (ICO) the regulator for how organisations in the UK use data has signalled that it is taking a closer eye on how charities engage in marketing activities. It is important for helplines who gain funding through direct marketing activities, particularly through telephone fundraising to be aware… Read More

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Are you operating an 0844 or 0845 number? Do you know what messages your callers might be getting?

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New Ofcom rules require anyone displaying an 0844 or 0845 number to provide details about the cost of calling, breaking the information down into an “access charge” levied by the phone company and a “service charge” paid to the organisation they are calling. This information needs to appear in promotional… Read More

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Supporting Britons imprisoned overseas

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News from our member, Prisoners Abroad, highlighting things you may not know about the vital humanitarian welfare support they provide annually to 1,100 Britons imprisoned overseas and their families back home. Plus details of a new later opening hours trial to enable families to get in touch more easily. I’m… Read More

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The Myeloma Infoline

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The Myeloma Infoline is a quality accredited, freephone service providing information about myeloma and its treatments, practical advice, emotional support and a listening ear. The Myeloma Information Specialists have a broad understanding of myeloma and are supported by a team of dedicated medical and nursing advisors. 53% of calls are… Read More

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