WHO publishes its first global suicide prevention report
Suicide takes a terrible toll on human life. According to WHO’s first global report on suicide prevention 800,000 people die by suicide every year, which is around one person every 40 seconds. WHO published their report on suicide ahead of World Suicide Prevention day on 10th September. Here are some… Read More
Ensuring that people detained in hospital get better care: changes to the Mental Health Act Code of Practice
Helplines who support people who face being detained due to their mental health, and their carers and families, may find some parts of the new code of interest. The Code of Practice for the Mental Health Act 1983 is important; it sets out how people, particularly those detained under the… Read More
Measuring digital intelligence - what this means for how we communicate
Different generations have differing communication needs which helplines should take into account when thinking about the services they provide. Taking Ofcom’s recent tech savvy test to give me my ‘Digital Quotient’ was an interesting experience, particularly as I was aware that their research had shown that an average 6 year… Read More
How long should helplines keep data?
The question of how long to keep records on your callers is complex, and can be influenced by a number of factors. A number of helplines have been in touch asking how long they should keep the records that they make when a caller contacts them; and in some cases… Read More
How do callers want to communicate?
The gap is closing between mobile and fixed phone lines as people’s most essential means of communication. Recent research from Ofcom explored which communication services people consider essential in their everyday life. For helplines, this information can be really useful when planning new services and ensuring that these services meet… Read More