CPD Accredited Skills Based Courses for Helplines

Annika Howard
Helplines Partnership | CPD Accredited Helpline Training

We are pleased to announce that three of our skills based training courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of CPD and have been structured to meet the criteria of personal development… Read More

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Helpline Awards 2019 – tips for your entry

Annika Howard

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people’s lives. If you’re considering submitting a nomination for one of this year’s three award categories… Read More

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Helpline Awards Helpline of the Year 2018

Annika Howard
MS Society winners of Helpline of the Year 2018

This award recognises helplines who have made a significant contribution to the sector and the wellbeing of service users. This year, MS Society won the award and Julie Gaynor, Helpline Services Manager at MS Society talks to us about winning the award. Winning Helpline of the Year Here on the… Read More

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Looking back on 2018's Annual Conference

Annika Howard
Helplines Partnership Annual Conference 2018

If you missed the 2018 Annual Conference, you can watch this short video to get a real flavour of the event. It features interviews with Paula Ojok, our Chief Executive, Anne-Marie Sabaroche from Family Rights Group, Karen Millard from SAIL and Maureen Sneddon from Citizens Advice Scotland. The theme of the… Read More

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Helplines Awards - Employee of the Year 2018

Annika Howard
Fedra Mardani, Senior Call Handler at Karma Nirvana and Paula Ojok, Chief Executive at Helplines Partnership

This award is open to all full-time, temporary and part-time paid staff who have made a significant contribution to the helpline, shown a real commitment and go above and beyond their job description. This year, Fedra Mardani, from Karma Nirvana, won the award and talks to us about Karma Nirvana… Read More

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