The Challenges of Helpline Management

Annika Howard
Sue, helpline manager at CALM presenting at the member event

In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More

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Harnessing the power of skilled volunteers

Annika Howard
Volunteers brainstorming ideas

Doing more with less is a challenge facing many charities. When time and resources become stretched it can be difficult to focus on much beyond delivering the service your helpline provides. If you don’t have the specialist skills within your organisation, or you need a little bit of extra support… Read More

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Celebrating Volunteering - National Volunteers' Week

Annika Howard

Figures released by NCVO, in their UK Civil Society Almanac 2017, show that in 2015-16, around two in every five adults aged 16 and over reported volunteering formally at least once in the previous year. To mark National Volunteer Week, an opportunity to celebrate volunteering in all its diversity, we… Read More

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Unlock – the national charity for people with convictions

Annika Howard
Unlock helpline worker supporting people with criminal convictions

People with criminal convictions can often face stigma and obstacles because of their criminal record long after they’ve served their sentence. We talked to Debbie Sadler, Advice Manager at our member Unlock about the help and support the charity offers through their helpline and website. What a difference 10 years… Read More

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GamCare and the National Gambling HelpLine

Annika Howard
hand dialling on a phone

As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does. Understanding the risks “For many people… Read More

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