The value of volunteers

Annika Howard

It’s difficult to underestimate the value and worth of volunteers to the success and sustainability of the helpline sector. We surveyed our members and of those who responded found that 17% had helpline services supported entirely by volunteers and 30% of member helplines were supported by a mixture of volunteers… Read More

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Recognising success and diversity in the helpline sector

Nicola James

Filmed at our Annual Conference, Life’s Journey, in 2017 this short video demonstrates the breadth of the helpline sector and the vital role it plays in our society. On a daily basis, our members are providing support to people on subjects as diverse as debt, bereavement, education, legal rights and… Read More

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TV show highlights young carers

Nicola James

Darlington Young Carers Service supports children and young people aged from 5 to 25 years and their families, to reduce the impact of their caring responsibilities. Linda O’Neill, Project Leader, tells how she became involved with Helplines Partnership’s 2017 Annual Conference.   “The parent of one of our young carers,… Read More

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A new experience for TV show host

Nicola James

I first had the pleasure of meeting Chrissy B at a “Walking Out of Darkness” event in Battersea Park back in May 2017. We got talking and I learnt more about Chrissy and her TV show on Sky and YouTube. The idea grew into trying something new at our 2017… Read More

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A small helpline makes a big impact

Nicola James

Dawn Neville survived child abuse and rape and then became a Trustee of the charity National Association for People Abused in Childhood (NAPAC). She appreciated the importance of the specialist NAPAC helpline at her time of need. Dawn now gives back her time and experience to support others. A small… Read More

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