Improving your helpline tech – three tips from The Developer Society

Annika Howard
Steve Hawkes -The Developer Society - Improving your helpline tech

With an increasing number of service users choosing digital options for support, as well as a growing need to measure and demonstrate impact, helplines are having to adapt and up their tech game. We were joined by The Developer Society’s Steve Hawkes who hosted a seminar session, at our Annual… Read More

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Measuring Helpline Outcomes and Demonstrating Impact

Annika Howard
Helplines Partnership, Mega Arumugam Measuring Helpline Outcomes and Demonstrating Impact

There is a growing pressure for charities to effectively measure and evaluate their outcomes – not only to engage funders, but also to improve their operations and motivate staff. The most popular seminar session at this year’s Annual Conference was our own seminar, hosted by Mega Arumugam, which explored how… Read More

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Five Tips for Volunteer Recruitment, Retention and Succession Planning

Annika Howard
Helplines Partnership | Association of Volunteer Managers - Helplines Partnership Annual Conference 2019

In the second of a series of blog posts we look at the topics from this year’s six Conference seminar sessions. We were joined by Sarah Merrington, Board Director at the Association of Volunteer Managers (AVM), who delivered a seminar that focussed on working with volunteers, ‘volunteer vacancies: risky recruitment… Read More

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Recognising the value of small charities

Annika Howard
Helplines Partnership Annual Conference 2019 - Caroline Howe, Lloyds Bank Foundation

Lloyds Bank Foundation’s Caroline Howe was one of our panel of expert speakers at this year’s Annual Conference. Caroline talked to us about the work the organisation does with small charities and the value of keeping it local. Lloyds Bank Foundation is an independent charitable trust funded by Lloyds Banking… Read More

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Six considerations if you’re going to deliver online support, advice and information services

Annika Howard
Helplines Partnership Annual Conference 2019 - Chlöe Morton, Director of Services at The Mix

Chlöe Morton, Director of Services at The Mix, was one of our panel of expert speakers at this year’s Annual Conference. Chlöe shared how The Mix approach engaging with their audience through digital channels. The Mix’s audience The Mix is the UK’s leading support service for young people. As an… Read More

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