EHRC Advisor Support

Annika Howard

This year, The Equality and Human Rights Commission are attending our Annual Conference and Awards. We talked to them about the help and support they can offer helplines who have queries about discrimination and human rights law. The Equality and Human Rights Commission provides a second-tier helpline so that those… Read More

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Trauma Counselling Line Scotland – a counselling line run by Scottish charity Health in Mind

Annika Howard
Hands holding a smartphone.

Health in Mind is a Scottish mental health and wellbeing charity based in Edinburgh. It supports around 3,000 people every year to live the life they want to live. The charity offers a wide range of services including Trauma Counselling Line Scotland. Trauma Counselling Line Scotland launched in 2010, providing… Read More

Helplines and hands-free calling

Annika Howard
Male driver with mobile phone

In 2017, the RAC, in their RAC Report on Motoring, released figures that showed 23% of drivers admitted to using a handheld mobile at the wheel to make or take a call in the past 12 months, and 18% admitted to checking texts, email or social media. Using a hand-held… Read More

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Leeds Survivor Led Crisis Service

Annika Howard
Teenage girl on mobile phone

Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More

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The Challenges of Helpline Management

Annika Howard
Sue, helpline manager at CALM presenting at the member event

In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More

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