Helpline Awards 2019 – tips for your entry
15th May 2019
The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people’s lives. If you’re considering submitting a nomination for one of this year’s three award categories… Read More
Helpline Awards Helpline of the Year 2018
13th Feb 2019
This award recognises helplines who have made a significant contribution to the sector and the wellbeing of service users. This year, MS Society won the award and Julie Gaynor, Helpline Services Manager at MS Society talks to us about winning the award. Winning Helpline of the Year Here on the… Read More
Looking back on 2018's Annual Conference
31st Jan 2019
If you missed the 2018 Annual Conference, you can watch this short video to get a real flavour of the event. It features interviews with Paula Ojok, our Chief Executive, Anne-Marie Sabaroche from Family Rights Group, Karen Millard from SAIL and Maureen Sneddon from Citizens Advice Scotland. The theme of the… Read More
Helplines Awards - Employee of the Year 2018
11th Dec 2018
This award is open to all full-time, temporary and part-time paid staff who have made a significant contribution to the helpline, shown a real commitment and go above and beyond their job description. This year, Fedra Mardani, from Karma Nirvana, won the award and talks to us about Karma Nirvana… Read More
How do you recreate the supportive environment of a Samaritans branch online?
7th Dec 2018
Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More
