Helplines and hands-free calling

Annika Howard
Male driver with mobile phone

In 2017, the RAC, in their RAC Report on Motoring, released figures that showed 23% of drivers admitted to using a handheld mobile at the wheel to make or take a call in the past 12 months, and 18% admitted to checking texts, email or social media. Using a hand-held… Read More

Tags: , , , ,

Leeds Survivor Led Crisis Service

Annika Howard
Teenage girl on mobile phone

Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More

Tags: , , , , , , , , , , , ,

The Challenges of Helpline Management

Annika Howard
Sue, helpline manager at CALM presenting at the member event

In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More

Tags: , , , , , , ,

Harnessing the power of skilled volunteers

Annika Howard
Volunteers brainstorming ideas

Doing more with less is a challenge facing many charities. When time and resources become stretched it can be difficult to focus on much beyond delivering the service your helpline provides. If you don’t have the specialist skills within your organisation, or you need a little bit of extra support… Read More

Tags: , , , , , , ,

Celebrating Volunteering - National Volunteers' Week

Annika Howard

Figures released by NCVO, in their UK Civil Society Almanac 2017, show that in 2015-16, around two in every five adults aged 16 and over reported volunteering formally at least once in the previous year. To mark National Volunteer Week, an opportunity to celebrate volunteering in all its diversity, we… Read More

Tags: , , , ,