Helpline Research 2017 - 2019

Annika Howard
Helplines Partnership - Helplines Research 2017-19

Since 2017, Helplines Partnership have carried out an Annual Member Survey. It is an opportunity for our members to tell us what is happening on the frontline, contribute to creating a picture of the helpline sector and capture how it is changing and evolving. This year, we worked with the… Read More

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Helplines Partnership Star Members 2019

Annika Howard
Helplines Partnership's Star Members 2019

One of the benefits of being a member of Helplines Partnership is being able to tap into the collective knowledge and experience not only of the Helplines Partnership team but also that of fellow members. At this year’s Annual Conference and Awards we took the time to recognise 2019’s Star… Read More

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Handling difficult and challenging calls outside of the helpline environment

Annika Howard
Red phone and cable

Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More

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Helpline Awards 2019 Shortlist Announced

Annika Howard

We are pleased to announced 18 organisations have been shortlisted across England, Scotland and Wales in this year’s Helplines Partnership Awards. They are in the running to win: Helpline of the Year Helpline Employee of the Year Helpline Volunteer of the Year Paula Ojok, Chief Executive of Helplines Partnership said:… Read More

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Helplines Partnership and Towergate Insurance – working together

Annika Howard
Helplines Partnership | Specialist insurance policies

We are delighted to announce a new benefit for Helplines Partnership members, staff, volunteers, supporters and service users. Towergate Insurance have used their knowledge of the market and the relationships they have with their insurer partners to develop a suite of specialist insurance products with peace of mind at the… Read More

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