Five Tips for Volunteer Recruitment, Retention and Succession Planning

Annika Howard
Helplines Partnership | Association of Volunteer Managers - Helplines Partnership Annual Conference 2019

In the second of a series of blog posts we look at the topics from this year’s six Conference seminar sessions. We were joined by Sarah Merrington, Board Director at the Association of Volunteer Managers (AVM), who delivered a seminar that focussed on working with volunteers, ‘volunteer vacancies: risky recruitment… Read More

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Recognising the value of small charities

Annika Howard
Helplines Partnership Annual Conference 2019 - Caroline Howe, Lloyds Bank Foundation

Lloyds Bank Foundation’s Caroline Howe was one of our panel of expert speakers at this year’s Annual Conference. Caroline talked to us about the work the organisation does with small charities and the value of keeping it local. Lloyds Bank Foundation is an independent charitable trust funded by Lloyds Banking… Read More

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Six considerations if you’re going to deliver online support, advice and information services

Annika Howard
Helplines Partnership Annual Conference 2019 - Chlöe Morton, Director of Services at The Mix

Chlöe Morton, Director of Services at The Mix, was one of our panel of expert speakers at this year’s Annual Conference. Chlöe shared how The Mix approach engaging with their audience through digital channels. The Mix’s audience The Mix is the UK’s leading support service for young people. As an… Read More

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BBC Action Line – ‘if you’ve been personally affected by issues in this programme ….’

Annika Howard
Keith Jones, Head of Editorial and Complaints at BBC Audience Services

Keith Jones, from BBC Action Line, was one of our panel expert speakers at this year’s Annual Conference. Keith gave us an insight in to how BBC Action Line has evolved and how demand for the service is growing. The evolution of Action Lines The Action Lines provide off-air support… Read More

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How can helplines navigate the complex commissioning landscape?

Annika Howard

In the first of a series of blog posts we look at the topics from this year’s six Conference seminar sessions. We were joined by Ruth Robertson, Senior Fellow at The King’s Fund, who delivered a seminar that focussed on NHS Commissioning ‘Making the numbers count: A simple guide to… Read More

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