The impact of Covid-19 on helplines – April to June 2020

Annika Howard
Woman wearing face mask against a dark background

Over the past three months, from April to June, we have asked Helplines Partnership members about the impact of Covid-19 on their organisation and service. We’ve produced a short summary report with some of the qualitative and quantitative data we’ve gathered over the last three months. Capturing snapshots of the… Read More

A New Social Contract for a mentally healthier society

Annika Howard
A New Social Contract for a mentally healthier society

We’re proud to be part of a major coalition that has written to the Prime Minister, Boris Johnson, calling on the government to work with us to establish a Mental Health Renewal plan in response to Covid19. As a group of 50 voluntary and social sector organisations, we have come… Read More

Antibiotic Research UK – Together we can save modern medicine

Annika Howard
Together we can save modern medicine - Coronavirus opens the door to secondary bacterial infections

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline. What is Antibiotic Resistance? We all know the value of antibiotics… Read More

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Safeguarding for helplines – toolkit and tips

Annika Howard
Safeguarding for Helplines | Teenage girl lying on bed looking at her phone

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever.   No matter what type of service you deliver, helpline, webchat, listening service or telephone befriending service,… Read More

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Homeworking for helplines – toolkit and tips

Annika Howard
Homeworking for Helplines Toolkit - Young woman sat at a table with earphones in working at a laptop

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to… Read More

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